For car dealers and service centres
Test drives asked for at 10:15 pm, booked for Saturday.
Buyers message after work, often from an ad. Axonave answers from your model pages, asks your qualifying questions and books the drive. Service customers book a slot in the same chat, and complaints become tickets.
- Enquiries from
- Click-to-WhatsApp ads
- Web chat
Showrooms today
Sales and service share one WhatsApp, and both are busy.
“Our ad leads go to whoever’s phone is on.”
Sales advisors keep enquiries on their own WhatsApp. When one leaves, the leads leave too.
“Booking a test drive takes a day of messages.”
Which model, which branch, which day. By the time it’s agreed, the buyer has driven another brand.
“Complaints after a service go nowhere.”
A rattle after a service goes to the advisor’s WhatsApp, then sits there. Nobody knows how long the customer has waited.
One enquiry, start to finish
From an ad at 10:15 pm to a test drive on Saturday.
An example dealer. The buyer is made up. Every step is something Axonave does today.
- 10:15 pmA buyer taps a click-to-WhatsApp ad for the new hybrid. The new lead is marked “From an ad”.
- 10:16 pmThe AI answers from the model article: the variants, and which branch has a demo car.
- 10:18 pmIt asks your questions. The lead is marked hot, with the buyer’s words as the reason: “trading in, want it next month”.
- 10:19 pmIt offers three times the sales advisor has free. The buyer taps Saturday, 10:30. The invite goes by email.
- 9:00 amThe advisor who owns the lead gets a bell: a hot lead, with the drive on the calendar.
- SaturdayA reminder goes out before the drive. Afterwards the advisor marks it held and opens a deal.
An example, not a customer. Axonave does each step today; the dealer, the buyer and the times are made up.
WhatsApp · 10:15 pmFrom an ad
- Customer: Hi, I saw your ad for the hybrid. Is there a demo car at the Shah Alam branch?
- Reply: Yes, Shah Alam has one this week. Are you trading in a car, and when would you like to buy?
Lead marked hot“trading in, want it next month”
Three free test-drive times
- Sat 9:30
- Sat 10:30 (tapped)
- Sun 14:00
Booked: test drive, Sat 10:30
On the sales advisor’s calendar and on the lead. The invite goes by email.
The AI sales step
Your questions for a buyer, asked at 10 pm.
Write down what makes a buyer worth a call: the model, a trade-in, when they want to buy. The AI asks in the chat, rates the lead hot, warm or cold with the buyer’s own words, and offers your free times.
- In English, Bahasa Malaysia and Chinese
- It can’t invent a time: Axonave writes the confirmation
- Microsoft 365 calendar. Google Calendar is coming.
Teras Home’s menu being built on the flow builder canvas. The AI sales step is one more step on it.
Leads
Every enquiry a lead, with its ad and owner.
A new WhatsApp chat becomes a lead with the chat attached, and a lead from a click-to-WhatsApp ad says so. Reports → Sales follows leads from qualified to booked, held and won, by ad.
- A score from 0 to 100 and a rating
- Owners, duplicate warnings and merge
- The no-show rate, by source and host
Wong Kar Yan asks Teras Home on WhatsApp about delivery to Shah Alam. The chat already carries the Lead tag.
Service bookings
Service slots booked from the WhatsApp menu.
Put a Book step behind a “Book a service” option. The customer picks a time your service advisors have free and gets an email invite, then a reminder before the day. No AI needed.
- A service visit as an in-person meeting type
- Reminders by email and on WhatsApp
- Held or no-show, and one offer to book again
The flow builder’s phone preview running Teras Home’s WhatsApp menu in Bahasa Malaysia. A “Book a service” option sits in a menu like this.
After-sales
A rattle after a service becomes a ticket.
A complaint on WhatsApp, by email or on the support form opens a ticket in its category, with an SLA. Wait on 3rd Party pauses the clock while a part is on order.
- Categories such as Warranty › Repair visit
- A team for each category
- Reply on WhatsApp or by email
Tickets in our demo workspace with category, team and source: Warranty › Repair visit, from WhatsApp, the support form and email.
One inbox
Sales and service in one inbox.
Run sales and service on separate numbers if you like. Chats from both reach one inbox, and the menu hands each to the right team.
- Extra numbers $25 a month each
- Skills set by the number a chat arrives on
- Transfer to another person or team
A WhatsApp chat in our demo workspace, handed to the Warranty & Repairs team by the menu. Hafiz Rahman has the chat.
A flow to start from
Main menu + agent, with a test drive and a service slot.
Start from the template and give its menu two jobs. A test drive goes through the AI sales step, then a Book step. A service goes straight to a Book step. Anyone who doesn’t book reaches a person.
- A test drive and a service visit as two meeting types
- Hot, warm or cold, with the buyer’s words
- Reminders, then held or no-show
- English, Malay and Chinese in one flow
In the flow builder: New flow → Main menu + agent. It starts in English, Bahasa Malaysia and Chinese, ready to publish.
Showroom and service menu
Step 1: Menu
Main menu
“Hi! Looking at a new car, or booking a service?”
- Book a test drivegoes toAI sales
- Book a servicegoes toBook a service
- Talk to a persongoes toA person
Step 2: AI sales
AI sales
“Which model are you interested in?”
- Qualifiedgoes toBook a test drive
- Not qualifiedgoes toA person
Step 3: Book a meeting
Book a test drive
“Here are the times we have a demo car free.”
- Bookedgoes toDone
- Not bookedgoes toA person
Step 4: Book a meeting
Book a service
“Here are the service times we have free this week.”
- Bookedgoes toDone
- Not bookedgoes toA person
Step 5: Hand over
A person
“Passing you to our team.”
Step 6: End
Done
“You’re booked. The invite is in your email.”
IC numbers for the car loan, masked before the AI.
A car loan puts a buyer’s IC number in a chat. Axonave masks it before any AI call, shows each advisor their own chats, and erases a buyer’s data when asked.
Masked before the AI
IC and passport numbers, bank accounts and cards are masked before any AI call. Your team still sees what the buyer wrote.
One nudge, then quiet
A lead who goes quiet gets one follow-up. STOP or BERHENTI opts them out of marketing.
Their chats, not everyone’s
Advisors see their own chats and the queue. Supervisors see the whole floor.
PDPA requests
Export everything you hold on one customer, or erase it, when they ask.
Questions from dealers and service centres
Can the AI quote prices and promotions?
Only what you’ve published in your articles. Keep a page per model with its variants and price range. When the AI isn’t sure, it collects the buyer’s details and hands over.
Can test drives and services go on different calendars?
Yes. Make each a meeting type taken by its own team: the sales advisors for drives, the service advisors for services. Microsoft 365 calendar. Google Calendar is coming.
Can we see which ad a buyer came from?
Yes. A lead from a click-to-WhatsApp ad is marked “From an ad”, with the ad recorded. Reports → Sales follows leads from qualified to booked, held and won, by source and ad.
Do you connect to our dealer management system?
Not today. Axonave doesn’t connect to dealer or manufacturer systems. The leads and customers you already have import from CSV, and duplicate warnings catch the ones that come in twice.
What if a customer misses a service slot?
Reminders go out before every booking: by email, and on WhatsApp inside the 24-hour window or with your template. Mark a missed slot as a no-show, and the customer gets one offer to book again.
Which plan does a dealer need?
Basic ($59 a month) has WhatsApp, tickets, the CRM and flows, including the Book step for services. The AI sales step needs the AI: it’s in Pro ($199 a month), or add an AI pack of 1,000,000 tokens to Basic for $20 a month.
Is there a free trial?
Yes. Try Pro free for 14 days with your own WhatsApp number and calendar. No card needed.
Send us one model. We’ll show you the test drive booked at night.
We reply within one business day by email or WhatsApp.