WhatsApp Business API
Your WhatsApp number, with a bot, your team and a CRM behind it.
Connect your number to the official WhatsApp Cloud API from inside Axonave, with no developer. The bot answers in English, Bahasa Malaysia or 中文. Your team takes over by skill. Every chat lands on the customer’s record.
- On one number
- A chatbot
- Your team
- Tickets
- Templates
- The CRM
WhatsApp today
Most teams still run WhatsApp from one phone on one desk.
“Last night’s messages are still unread.”
Customers write at 11 pm because that’s when they have time. By 9 am the lead has asked someone else.
“Only one person can answer.”
One phone and one WhatsApp Business app. When that person is on leave, the history goes with them.
“We never know what WhatsApp costs us.”
Meta bills template messages. Without a report, the bill is a surprise at the end of the month.
Connect
Connect your number yourself, with Embedded Signup.
Meta’s Embedded Signup runs inside Axonave. Choose the business account and the number, and it’s connected. No developer, and no partner to wait for.
- The official WhatsApp Cloud API from Meta
- Several numbers in one workspace
- Basic includes 1 number, Pro 3; more for $25 a month each
Chatbot
A WhatsApp menu in three languages, built on a canvas.
Reply buttons and lists, questions that save into the CRM, and a separate flow for after hours. The bot remembers the language the customer picked.
- English, Bahasa Malaysia and 中文 in one flow
- A live phone preview before you publish
- Hand over to a person by skill, team or keyword
AI
At 11:41 pm the AI answers from your help centre, and links the article.
It only uses what you published. When it isn’t sure, it collects the details and hands the chat over. Card and IC numbers are masked before the AI sees them.
- Answers streamed and split for WhatsApp
- Hand-over to the right skill, details collected
- Sensitive data masked before any AI call
Team inbox
Your whole team answers from the same number.
WhatsApp chats queue beside web chat in one inbox. Each goes to an agent with the right skill, and the customer’s record sits beside the conversation.
- Agent Assist suggests articles and drafts a reply
- Queue, assigned and closed messages sent on WhatsApp
- Transfer between agents and teams
Tickets
A WhatsApp that needs follow-up becomes a ticket you answer on WhatsApp.
After hours, the bot takes a message and opens a ticket with an SLA. Your team replies from the ticket, and the reply reaches the customer on WhatsApp.
- Leave a message: a ticket, an email to the team, or both
- Your own categories and subcategories
- SLA policies with breach alerts
The 24-hour window
Templates for when the 24-hour window has closed.
While the customer’s 24-hour window is open, your team replies with any message. After that, send one of your approved templates, with an image or a document if you like. A follow-up after a resolved chat opens a new conversation, linked to the first.
- Templates managed and sent from Axonave
- Follow-ups after a resolved chat, in a linked conversation
- A survey asked in the chat, only inside the window
An approved delivery-date template in Teras Home, our demo workspace: image header, four variables, two quick replies and the phone preview.
Sales
Click-to-WhatsApp ads, followed all the way to a booked meeting.
A lead from an ad is marked “From an ad”. The AI sales step qualifies it and books a time with your sales team, in the same chat.
- Hot, warm or cold, with the customer’s own words
- One follow-up if the lead goes quiet; STOP opts out
- Microsoft 365 calendar. Google Calendar is coming.
Leads from live chat and WhatsApp, with a score and a hot, warm or cold rating.
Connected to everything else in Axonave
Every WhatsApp chat lands on the customer’s record.
The message, the bot’s answer, the ticket and the deal sit on one timeline, so sales and support look at the same customer.
One customer recordchats · tickets · deals · AI answers
- Omnichannel InboxWeb chat and WhatsApp
- Chatbot & Flow BuilderAnswers saved to the CRM
- AICited answers, hand-over
- Knowledge Base & Help CentreWhat the AI answers from
- HelpdeskTickets with SLAs
- CRMLeads from every chat
Omnichannel inbox
WhatsApp queues beside web chat, routed by skill.
CRM
A new WhatsApp contact becomes a lead, with the chat attached.
Helpdesk
Tickets that start on WhatsApp are answered on WhatsApp.
AI sales agent
Qualifies the lead and books the meeting in the chat.
The 24-hour window
One WhatsApp chat, hour by hour.
Meta lets a business reply freely for 24 hours after the customer’s last message. After that it takes an approved template. Axonave handles that window for you.
- 11:40 pmAisyah asks when her sofa will arrive. The window opens.
- 11:41 pmThe after-hours bot answers in Bahasa Malaysia and links the delivery article.
- 11:44 pmShe asks for a person. The bot takes a message and opens a ticket.
- 9:06 amAn agent replies on WhatsApp, inside the window. No template needed.
- 9:20 amThe chat is resolved. The survey is asked in the chat, and Aisyah taps 5 out of 5.
- 10:15 amThe next day the window has closed. The delivery update goes out as an approved template, in a new chat linked to the first.
- Meta bills your WhatsApp account directly. We add nothing per message.
- Reports → Chats estimates your WhatsApp spend at Meta’s rates. Meta’s invoice is final.
Teras Home is our demo workspace. The times follow its screenshots; the next-day follow-up is an example.
Teams that live on WhatsApp
Retail and e-commerce
Delivery dates, warranty claims and order questions, answered at midnight in the customer’s language.
Clinics and services
Questions answered from your help centre, and appointments booked inside the chat.
Property and car sales
Leads from click-to-WhatsApp ads, qualified and booked for a viewing or a test drive.
Questions about WhatsApp in Axonave
Is this the official WhatsApp Business API?
Yes. Axonave uses Meta’s WhatsApp Cloud API, the official one. You connect your number with Embedded Signup, from inside Axonave.
How many WhatsApp numbers can we connect?
Basic includes 1 number and Pro includes 3. Each extra number is $25 a month, up to 20 more. Enterprise has no caps.
Who pays for WhatsApp messages?
Meta bills your WhatsApp account directly, at Meta’s rates. Axonave adds nothing per message, and Reports → Chats shows an estimate of what you are spending. Meta’s invoice is final.
What happens after the 24-hour window closes?
You can still reach the customer with an approved template message, with an image or document header if you like. A follow-up after a resolved chat opens a new conversation linked to the old one.
Can the bot answer in Bahasa Malaysia and Chinese?
Yes. One flow holds English, Bahasa Malaysia and Chinese, and the bot remembers the language the customer chose. Your articles can be written in each language too.
Can we reply to tickets over WhatsApp?
Yes. A ticket that started on WhatsApp is answered from the ticket, and the reply reaches the customer on WhatsApp.
Do we need the AI to use WhatsApp?
No. Basic has WhatsApp with chatbot flows and your team. The AI comes with Pro, or add an AI pack of 1,000,000 tokens to Basic for $20 a month.
Is there a free trial?
Yes. Try Pro free for 14 days, WhatsApp included. No card needed.
Bring your WhatsApp number. We’ll show you the rest.
We reply within one business day by email or WhatsApp.