Axonave vs Freshdesk
Support and sales in one product, not two.
Freshworks sells the helpdesk (Freshdesk) and the CRM (Freshsales) as separate products, each with its own pricing page. Axonave is one product: helpdesk, CRM, live chat and WhatsApp on one login. Below: what each includes, and what 10 people pay for a year, from the pricing pages on 10 November 2026.
- In every Axonave plan
- Helpdesk
- CRM
- Live chat
The short answer
Which one fits your team?
Choose Freshdesk if…
You only answer email
Freshdesk Growth is $19 an agent a month, billed yearly, for an email helpdesk with a portal. If email is all you answer, that’s a low price.
You want ready-made integrations
Freshdesk Omni’s page shows connections to the business apps teams already use. Axonave has an API and webhooks.
You answer social messages today
Freshdesk Omni’s page shows WhatsApp, Messenger and Instagram. Instagram and Messenger are Planned for Axonave.
Choose Axonave if…
Support and sales work the same customer
Tickets, chats, leads and deals sit on one record, in one product with one login. No second product to buy and set up.
WhatsApp and live chat are your main channels
They’re in every Axonave plan. At Freshworks, chat and messaging come with Freshdesk Omni, from $29 an agent a month.
You’d rather not count AI sessions
Pro includes 2,000,000 AI tokens a month. When they run out you add a pack: no per-answer charge.
What each plan includes
Two Axonave plans next to Freshdesk Growth and Freshdesk Omni Pro. Freshworks’ cells say what its pricing pages list for that plan. “Not listed” means we couldn’t find it there, not that Freshworks can’t do it.
Email tickets
- Axonave Basic
- Included
- Axonave Pro
- Included
- Freshdesk Growth
- Included
- Freshdesk Omni Pro
- Included
Live chat and WhatsApp
Freshdesk Omni names email, chat and messaging, and shows WhatsApp.
- Axonave Basic
- Included
- Axonave Pro
- Included
- Freshdesk Growth
- In Freshdesk Omni
- Freshdesk Omni Pro
- Included
SLA policies
- Axonave Basic
- Included
- Axonave Pro
- Included
- Freshdesk Growth
- Not listed
- Freshdesk Omni Pro
- Included
Surveys after a chat or ticket
- Axonave Basic
- Included
- Axonave Pro
- Included
- Freshdesk Growth
- Not listed
- Freshdesk Omni Pro
- Not listed
Customer portal
- Axonave Basic
- Included
- Axonave Pro
- Included
- Freshdesk Growth
- Included
- Freshdesk Omni Pro
- Included
Knowledge base
- Axonave Basic
- With an AI pack
- Axonave Pro
- Included
- Freshdesk Growth
- Included
- Freshdesk Omni Pro
- Included
AI answers for customers
- Axonave Basic
- With an AI pack
- Axonave Pro
- 2,000,000 tokens a month
- Freshdesk Growth
- 500 sessions once, then $49 per 100
- Freshdesk Omni Pro
- 500 sessions once, then $49 per 100
AI help for agents
- Axonave Basic
- With an AI pack
- Axonave Pro
- Included
- Freshdesk Growth
- Not sold on Growth
- Freshdesk Omni Pro
- Copilot, $29 a seat
CRM: leads and a deals pipeline
- Axonave Basic
- Included
- Axonave Pro
- Included
- Freshdesk Growth
- Freshsales, sold separately
- Freshdesk Omni Pro
- Freshsales, sold separately
Meetings booked inside the chat
- Axonave Basic
- Included
- Axonave Pro
- Included
- Freshdesk Growth
- Not listed
- Freshdesk Omni Pro
- Not listed
Apps and integrations
- Axonave Basic
- API and webhooks
- Axonave Pro
- API and webhooks
- Freshdesk Growth
- Included
- Freshdesk Omni Pro
- Included
Instagram and Messenger
- Axonave Basic
- Planned
- Axonave Pro
- Planned
- Freshdesk Growth
- Not listed
- Freshdesk Omni Pro
- Shown on Omni’s page
Competitor information as of 10 November 2026, from their public pages: Freshdesk pricing, Freshdesk Omni pricing, Freshsales pricing. Plans and prices change; check the vendor's site before you decide.
10 people, one year
What 10 people pay for a year.
List prices from the pricing pages on 10 November 2026, billed yearly, before tax. Freshworks shows yearly prices only. On its side we count a seat in both products for each of the same 10 people, since they answer support and sales. Each line says what its price leaves out.
Axonave Basic
$590 a year with 3 seats, plus 7 seats at $190 a year each.
CRM, helpdesk, live chat, WhatsApp and email on one login. No knowledge base or AI until you add an AI pack.
$1,920a year, billed yearlyor $192 a month, billed monthly
Freshdesk Growth + Freshsales Growth
Freshdesk Growth $19 + Freshsales Growth $9 a seat a month, billed yearly, × 10 seats.
An email helpdesk with a portal and knowledge base, plus a separate CRM. Chat and messaging are in Freshdesk Omni. Freddy AI Copilot isn’t sold on Growth.
$3,360a year, billed yearlyno monthly price shown
Axonave Pro
$1,990 a year with 5 seats, plus 5 seats at $350 a year each.
Everything in Basic, plus the knowledge base, the help centre and the AI, with 2,000,000 AI tokens a month.
$3,740a year, billed yearlyor $374 a month, billed monthly
Freshdesk Omni Growth + Freshsales Growth
Freshdesk Omni Growth $29 + Freshsales Growth $9 a seat a month, billed yearly, × 10 seats.
Adds chat and messaging to the helpdesk. Still two products, each with its own plan.
$4,560a year, billed yearlyno monthly price shown
Freshdesk Omni Pro + Freshsales Pro + Copilot
Freshdesk Omni Pro $79 + Freshsales Pro $39 + Freddy AI Copilot $29 a seat a month, billed yearly, × 10 seats.
The multi-channel helpdesk with SLA management, the CRM’s Pro plan and Freddy AI Copilot for every agent.
$17,640a year, billed yearlyno monthly price shown
- Freshworks’ AI: Freddy AI Agent includes the first 500 sessions once per account, then $49 per 100 sessions. Freddy AI Copilot is $29 an agent a month on Pro and Enterprise.
- Axonave’s AI: Pro includes 2,000,000 tokens a month. More is a 1,000,000-token pack for $20 a month, on Basic too. No per-answer charge and no overage bill.
- As of November 2026: read on each pricing page on 10 November 2026. List prices before tax; they change, so check before you decide.
One product
Support and sales on one record.
The chat, the ticket, the survey answer and the deal land on the same customer. Sales sees the open ticket before they call. Support sees the deal before they reply.
Freshdesk: Freshdesk (the helpdesk) and Freshsales (the CRM) are separate products with separate pricing pages. They connect, but you buy and set up each one.
- One login for every module
- One activity timeline per customer
- Leads created from chats, with the chat linked
One customer in our demo workspace: the WhatsApp chat, the ticket, the reply, the CSAT rating and the new deal.
Live chat and WhatsApp
Live chat and WhatsApp on every plan.
Your website chat and your WhatsApp number share one inbox, routed by skill. A menu sorts each chat before a person picks it up. Meta bills your WhatsApp account directly, and we add nothing per message.
Freshdesk: Freshdesk Growth lists email. Chat and messaging are in Freshdesk Omni, from $29 an agent a month, billed yearly.
- The official WhatsApp Cloud API
- Queue position and wait shown to visitors
- Hand-over by skill, priority or team
The inbox in our demo workspace: web chat and WhatsApp in one list, with an open chat and its customer panel.
AI
AI answers, paid for by the token.
The AI answers only from your published articles and links the one it used. Pro includes 2,000,000 AI tokens a month. When they run out, add a 1,000,000-token pack for $20 a month.
Freshdesk: Freddy AI Agent includes the first 500 sessions once per account, then $49 per 100 sessions. Freddy AI Copilot is $29 an agent a month, on Pro and Enterprise only.
- Answers cite the article they came from
- Sensitive numbers masked before the AI sees them
- Agent Assist drafts a reply your agent edits
In our demo workspace, the AI answers from the published help-centre article, names its source and offers to take a message.
Helpdesk
SLA policies from Basic up.
SLA policies run in your business hours and warn the person on the ticket before it breaches. One set of policies covers chats and tickets. Waiting on the customer pauses the clock.
Freshdesk: Freshdesk lists multiple SLA policies on Pro. Freshdesk Omni includes SLA management with its ticketing on every plan.
- Policies by priority and channel
- A warning at your threshold, then the breach
- Chats and tickets under the same policies
SLA policies in our demo workspace for chats and tickets by priority, in business hours or around the clock.
Where Freshworks is stronger
A compare page that only flatters us isn’t worth reading. Here’s where Freshworks is the better buy.
A low price for email-only support
Freshdesk Growth is $19 an agent a month, billed yearly, for an email helpdesk with a customer portal and knowledge base. If email is your only channel, that’s hard to beat.
Ready-made integrations and more channels
Freshdesk Omni’s page shows connections to many business apps, and WhatsApp, Messenger and Instagram. Axonave has an API and webhooks; Instagram and Messenger are Planned.
A long record
Freshworks has sold helpdesks and CRMs for years. Axonave is new, and we’d rather say so.
Moving from Freshdesk and Freshsales
There’s no one-click Freshworks importer. You export what you need as CSV files from both products, bring them into one, and connect your own mailboxes and number.
Import your records
CSV import takes contacts, leads, accounts, deals and tickets, so both products’ exports land in one place. You see a preview and any errors first.
Connect your mailboxes
Gmail, Microsoft 365, Google Workspace or any IMAP mailbox. Customers’ mail becomes tickets, and replies go out from your own address.
Connect WhatsApp
Connect your number from inside Axonave through Meta’s own sign-up. No developer needed.
Bring your articles
Import PDF, DOCX, TXT or Markdown files, or crawl your website, into draft articles you review and publish.
How switching worksThe CRM and CSV importEmail from your own mailbox
Axonave vs Freshdesk: questions
What do 10 people pay on each?
Billed yearly, from the pricing pages on 10 November 2026: Axonave Basic $1,920 and Pro $3,740 a year; Freshdesk Growth with Freshsales Growth $3,360, and Freshdesk Omni Pro with Freshsales Pro and Freddy AI Copilot $17,640. Freshdesk Growth lists email only, while Axonave Basic has no AI or knowledge base. Prices are before tax.
Are Freshdesk and Freshsales one product?
No. They’re separate products with separate pricing pages, and they connect to each other. Axonave is one product: the helpdesk and the CRM share one login and one customer record.
Does Freshdesk have live chat and WhatsApp?
Yes, in Freshdesk Omni, which names email, chat and messaging and shows WhatsApp. It starts at $29 an agent a month, billed yearly. Freshdesk Growth lists email. Every Axonave plan has live chat and WhatsApp.
How is AI priced on each?
Freshworks: Freddy AI Agent includes the first 500 sessions once per account, then $49 per 100 sessions; Freddy AI Copilot is $29 an agent a month on Pro and Enterprise. Axonave: Pro includes 2,000,000 AI tokens a month, and a 1,000,000-token pack is $20 a month. No per-answer charge and no overage bill.
Can we move from Freshdesk and Freshsales?
Yes, by CSV. Export tickets from Freshdesk and contacts, leads, accounts and deals from Freshsales, then import them into Axonave with a preview that shows any errors first. There’s no one-click Freshworks importer.
Where do these numbers come from?
Freshworks’ own pricing pages for Freshdesk, Freshdesk Omni and Freshsales, and our price list, all read on 10 November 2026. They’re list prices before tax. Prices change, so check each page before you decide.
Can we try Axonave first?
Yes. Try Pro free for 14 days. No card needed.
One product, on your own chats.
We reply within one business day by email or WhatsApp.