Axonave vs Salesforce
Helpdesk, CRM and WhatsApp on one plan.
Salesforce has the deepest platform on this list, built for teams with admins to shape it. Axonave puts the helpdesk, live chat, WhatsApp and a CRM with a deals pipeline on one plan and one login. Below: what each edition includes, and what 10 people pay for a year, read on both pricing pages on 10 November 2026.
- In every Axonave plan
- Helpdesk
- CRM
- Live chat
The short answer
Which one fits your team?
Choose Salesforce if…
You have admins to shape it
Pro Suite lists greater customisation and automation, and Advanced adds a full sandbox. With people to build on it, Salesforce goes further than we do.
You want a large ecosystem
Pro Suite includes access to AgentExchange, and Core comes with Slack Business+. Axonave has an API and webhooks, not a marketplace.
You need a long enterprise record
Salesforce has run service and sales teams at enterprise scale for years. Axonave is new, and we’d rather say so.
Choose Axonave if…
WhatsApp is where your customers are
Every Axonave plan has WhatsApp on Meta’s official API. Salesforce’s service pricing page doesn’t name WhatsApp; it lists Enhanced Messaging at $75 more a user a month.
You want SLAs and a portal on day one
Basic includes SLA policies, surveys and a customer portal. On Salesforce’s cards, case management and the help centre start at Core, $195 a user a month billed yearly.
You’d rather pay by the month
Basic and Pro are billed monthly or yearly. Salesforce prints monthly billing on Starter Suite only; Pro Suite and up are yearly.
What each plan includes
Two Axonave plans next to three Salesforce editions. Salesforce’s cells say what each edition’s card on its pricing page lists. Its feature table doesn’t show which edition each cell belongs to in a way we could read, so where a card doesn’t say, the cell reads “Ask Salesforce”.
CRM: leads and a deals pipeline
- Axonave Basic
- Included
- Axonave Pro
- Included
- Salesforce Starter Suite
- Included
- Salesforce Pro Suite
- Included
- Service Cloud Core
- In Sales Cloud, a second licence
Tickets (cases)
- Axonave Basic
- Included
- Axonave Pro
- Included
- Salesforce Starter Suite
- Ask Salesforce
- Salesforce Pro Suite
- Ask Salesforce
- Service Cloud Core
- Included
Live chat on your website
- Axonave Basic
- Included
- Axonave Pro
- Included
- Salesforce Starter Suite
- Ask Salesforce
- Salesforce Pro Suite
- Real-time chat
- Service Cloud Core
- Ask Salesforce
WhatsApp
Salesforce’s service pricing page doesn’t name WhatsApp. It lists Enhanced Messaging at $75 more a user a month; ask Salesforce which channels that covers.
- Axonave Basic
- Included
- Axonave Pro
- Included
- Salesforce Starter Suite
- Ask Salesforce
- Salesforce Pro Suite
- Ask Salesforce
- Service Cloud Core
- Ask Salesforce
SLA policies
Salesforce’s feature table lists service contracts and entitlements.
- Axonave Basic
- Included
- Axonave Pro
- Included
- Salesforce Starter Suite
- Ask Salesforce
- Salesforce Pro Suite
- Ask Salesforce
- Service Cloud Core
- Ask Salesforce
Surveys after a chat or ticket
Salesforce lists Feedback Management as available for purchase.
- Axonave Basic
- Included
- Axonave Pro
- Included
- Salesforce Starter Suite
- Bought separately
- Salesforce Pro Suite
- Bought separately
- Service Cloud Core
- Bought separately
Help centre
- Axonave Basic
- With an AI pack
- Axonave Pro
- Included
- Salesforce Starter Suite
- Ask Salesforce
- Salesforce Pro Suite
- Ask Salesforce
- Service Cloud Core
- Included
AI answers for customers
- Axonave Basic
- With an AI pack
- Axonave Pro
- 2,000,000 tokens a month
- Salesforce Starter Suite
- AI agent from Advanced
- Salesforce Pro Suite
- AI agent from Advanced
- Service Cloud Core
- AI agent from Advanced
Billing
- Axonave Basic
- Monthly or yearly
- Axonave Pro
- Monthly or yearly
- Salesforce Starter Suite
- Monthly or yearly
- Salesforce Pro Suite
- Yearly, with a contract
- Service Cloud Core
- Yearly
Apps and integrations
- Axonave Basic
- API and webhooks
- Axonave Pro
- API and webhooks
- Salesforce Starter Suite
- Ask Salesforce
- Salesforce Pro Suite
- AgentExchange access
- Service Cloud Core
- Ask Salesforce
Competitor information as of 10 November 2026, from their public pages: Service Cloud pricing, Sales Cloud pricing. Plans and prices change; check the vendor's site before you decide.
10 people, one year
What 10 people pay for a year.
List prices from both pricing pages on 10 November 2026, billed yearly, before tax. Starter Suite and Pro Suite are one CRM suite with sales and service. From Core up, Service Cloud and Sales Cloud are separate licences, so each of the same 10 people gets a seat in both. Each line says what its price leaves out.
Axonave Basic
$590 a year with 3 seats, plus 7 seats at $190 a year each.
CRM, helpdesk, live chat, WhatsApp and email on one login. No knowledge base or AI until you add an AI pack.
$1,920a year, billed yearlyor $192 a month, billed monthly
Salesforce Starter Suite
Starter Suite $25 a seat a month, billed yearly, × 10 seats.
One CRM suite with leads, contacts and opportunities, email marketing and service tools. The page says transaction fees apply, with no amount. Its card doesn’t list case management, a help centre or WhatsApp.
$3,000a year, billed yearlyor $250 a month, billed monthly
Axonave Pro
$1,990 a year with 5 seats, plus 5 seats at $350 a year each.
Everything in Basic, plus the knowledge base, the help centre and the AI, with 2,000,000 AI tokens a month.
$3,740a year, billed yearlyor $374 a month, billed monthly
Salesforce Pro Suite
Pro Suite $100 a seat a month, billed yearly, × 10 seats.
Adds real-time chat, quoting and forecasting, and more customisation. Billed yearly with a contract; transaction fees apply.
$12,000a year, billed yearlyno monthly price shown
Service Cloud Core + Sales Cloud Core
Service Cloud Core $195 + Sales Cloud Core $195 a seat a month, billed yearly, × 10 seats.
Case management and a self-service help centre in Service Cloud, leads and opportunities in Sales Cloud: a seat in each for each of the 10. Enhanced Messaging is $75 more a user a month.
$46,800a year, billed yearlyno monthly price shown
Service Cloud Advanced + Sales Cloud Advanced
Service Cloud Advanced $395 + Sales Cloud Advanced $395 a seat a month, billed yearly, × 10 seats.
Adds an AI agent for customer service, a full sandbox and the Premier Success Plan. A seat in each cloud for each of the 10.
$94,800a year, billed yearlyno monthly price shown
- Salesforce’s AI: Advanced lists an AI agent for customer service, with no price on the page. Max includes Agentforce for Service and 2.75M Flex Credits a year for the org. Agentforce for Sales is an add-on.
- Axonave’s AI: Pro includes 2,000,000 tokens a month. More is a 1,000,000-token pack for $20 a month, on Basic too. No per-answer charge and no overage bill.
- As of November 2026: read on each pricing page on 10 November 2026. List prices before tax; they change, so check before you decide.
WhatsApp from the first plan.
Connect your number from inside Axonave through Meta’s own sign-up. Chats land in the same inbox as web chat, and the bot hands over to the right team. Meta bills your WhatsApp account directly, and we add nothing per message.
Salesforce: Its service pricing page doesn’t name WhatsApp. Enhanced Messaging is listed at $75 more a user a month; ask Salesforce which channels it covers.
- The official WhatsApp Cloud API
- Template messages, sent from Axonave
- Reply to tickets over WhatsApp
A WhatsApp chat in our demo workspace that the chatbot handed to the warranty team, with the details it collected beside it.
Helpdesk
SLAs, surveys and a portal on Basic.
SLA policies run in your business hours and warn the person on the ticket before it breaches. After a resolved ticket, a survey goes out by email link and in the portal. Customers raise tickets from the support form or the portal.
Salesforce: Case management and the self-service help centre are on Core’s card, $195 a user a month billed yearly. Feedback Management is listed as available for purchase.
- Policies by priority and channel
- A warning at your threshold, then the breach
- The customer portal and support form included
An urgent ticket in our demo workspace with its SLA clock, its assignment and the conversation with the customer.
CRM
Leads and deals on the same plan.
A new WhatsApp or web chat contact becomes a lead, with the chat linked. Score it, give it an owner and move it to a deal. Support sees the deal before they reply.
Salesforce: Starter Suite and Pro Suite include leads, contacts and opportunities. From Core up, the opportunity pipeline is Sales Cloud, a licence of its own.
- A score from 0 to 100 and a hot, warm or cold rating
- Several pipelines with your own stages
- One activity timeline per customer
Leads in our demo workspace from live chat and WhatsApp, each with a score and a hot, warm or cold rating.
AI
AI answers that cite the article.
The AI answers only from your published articles and links the one it used. Pro includes 2,000,000 AI tokens a month. When they run out, add a 1,000,000-token pack for $20 a month.
Salesforce: Advanced lists an AI agent for customer service, with no price on the page. Max includes Agentforce for Service and 2.75M Flex Credits a year for the org.
- Answers cite the article they came from
- Sensitive numbers masked before the AI sees them
- Agent Assist drafts a reply your agent edits
In our demo workspace, the AI answers from the published help-centre article, names its source and offers to take a message.
Where Salesforce is stronger
A compare page that only flatters us isn’t worth reading. Here’s where Salesforce is the better buy.
Customisation, if you have admins
Pro Suite lists greater customisation and automation, and Advanced adds a full sandbox. If you have admins to build your own objects and processes, Salesforce goes much further than Axonave.
An ecosystem and a long record
Pro Suite includes access to AgentExchange, and Core comes with Slack Business+ and Slackbot. Salesforce has served enterprise teams for years. Axonave is new, with an API and signed webhooks instead of a marketplace.
Moving from Salesforce
There’s no one-click Salesforce importer. You export what you need as CSV files, bring them in, and connect your own mailboxes and number.
Import your records
CSV import takes contacts, leads, accounts, deals and tickets. You see a preview and any errors before anything is saved.
Connect your mailboxes
Gmail, Microsoft 365, Google Workspace or any IMAP mailbox. Customers’ mail becomes tickets, and replies go out from your own address.
Connect WhatsApp
Connect your number from inside Axonave through Meta’s own sign-up. No developer needed.
Bring your articles
Import PDF, DOCX, TXT or Markdown files, or crawl your website, into draft articles you review and publish.
How switching worksEmail from your own mailboxKnowledge base and help centre
Axonave vs Salesforce: questions
What do 10 people pay on each?
Billed yearly, from both pricing pages on 10 November 2026: Axonave Basic $1,920 and Pro $3,740 a year; Salesforce Starter Suite $3,000, Pro Suite $12,000, and Service Cloud Core with Sales Cloud Core $46,800 a year. They don’t include the same things, and each line above says what it leaves out. Prices are before tax.
Does Service Cloud include a CRM?
Starter Suite and Pro Suite are one CRM suite: their cards list lead, account, contact and opportunity management. From Core up, the opportunity pipeline is in Sales Cloud, priced on its own page. Every Axonave plan includes the CRM, with leads, deals and one timeline per customer.
Does Salesforce support WhatsApp?
Its service pricing page doesn’t name WhatsApp. It lists Enhanced Messaging at $75 more a user a month; ask Salesforce which channels that covers. In Axonave, every plan has WhatsApp on Meta’s official Cloud API, and Meta bills your WhatsApp account directly.
How is AI priced on each?
Salesforce: Advanced lists an AI agent for customer service, with no price on the page. Max includes Agentforce for Service and 2.75M Flex Credits a year for the org. Axonave: Pro includes 2,000,000 AI tokens a month, and a 1,000,000-token pack is $20 a month. No per-answer charge and no overage bill.
Can we move our Salesforce records to Axonave?
Yes, by CSV. Export your contacts, leads, accounts, opportunities and cases as CSV files, then import them with a preview that shows any errors before anything is saved. There’s no one-click Salesforce importer.
Where do these numbers come from?
Salesforce’s own Service Cloud and Sales Cloud pricing pages and our price list, all read on 10 November 2026. They’re list prices before tax; Salesforce also says transaction fees apply on Starter Suite and Pro Suite. Check both pages before you decide.
Can we try Axonave first?
Yes. Try Pro free for 14 days. No card needed.
See it on your own tickets.
We reply within one business day by email or WhatsApp.