For mid-market teams
More agents, more teams, one floor you can see.
Chats reach the right team by skill. Supervisors watch the live floor and step in. Pro covers 5 seats for $199 a month and grows to 100.
- In Pro
- CRM
- Helpdesk
- Chat
- Knowledge
- AI
Sound familiar?
Nobody can see the whole floor.
Chats land with whoever’s free
A warranty question reaches a sales rep. They pass it on, and the customer explains it all again.
Supervisors find out too late
A chat waited twenty minutes. Someone noticed when the customer wrote in a second time.
The same question, all week
Delivery times, return rules, opening hours. Your best agents spend the morning typing them.
The plan that fits
Pro: 5 seats to start, up to 100.
Every module, with 2,000,000 AI tokens a month. Each seat past 5 is $35 a month. Need more than 100 seats, or more than a Pro limit allows? Enterprise takes the caps off.
Basic
$59
a month
3 seats included, up to 10
Fits you
Pro
$199
a month
5 seats included, up to 100
Enterprise
Custom
priced with you
No seat cap
In Pro
- CRM: contacts, leads, deals
- Helpdesk, SLAs and surveys
- Live chat and WhatsApp inbox
- Knowledge base and help centre
- AI answers, Agent Assist, AI sales agent
Pro’s limits
- Contacts
- 50,000
- Website chat widgets
- 5
- WhatsApp numbers
- 3
- Connected mailboxes
- 5
- Knowledge bases
- 5
- AI tokens a month
- 2,000,000
- File storage
- 50 GB
Routing
Each chat reaches the team that knows.
The WhatsApp menu asks what the chat is about. Then it goes to an agent with the right skill, in the right team, with the chat so far.
- Skills and priorities, VIP first
- Transfer to an agent or a team
- Queue position and wait shown to the visitor
A WhatsApp chat in our demo workspace, handed to the Warranty & Repairs team by the menu. Hafiz Rahman has the chat.
Reports
Reports that open the chats behind them.
Reports → Chats counts chats, what the bot settled, hand-overs and abandoned chats, by day, team and agent. Click a count to see the chats behind it.
- Ticket reports with SLA compliance
- Agent performance and queue analytics
- CSV exports that run in the background
Reports → Chats in Teras Home, our demo workspace: 130 chats, 67 settled by the bot and 42 handed to a person.
AI answers
The AI answers the question you get daily.
Write the answer once, in the knowledge base. The AI replies on WhatsApp and web chat from your published articles and links the one it used. When it has no article, it hands over.
- Questions in English, Bahasa Malaysia and Chinese
- Card, bank and IC numbers masked before any AI call
- Agent Assist drafts replies for your team
Teras Home’s chat widget: a visitor asks about delivery, and the answer streams in from the help centre.
Past Pro
More than 100 seats, or a Pro cap in the way?
Pro stops at 50,000 contacts, 5 knowledge bases, 3 WhatsApp numbers and 5 mailboxes. Enterprise has no caps, and we price it with you.
Questions from mid-market teams
What are Pro’s limits?
50,000 contacts, 5 website chat widgets, 3 WhatsApp numbers, 5 mailboxes, 5 knowledge bases, 2,000,000 AI tokens a month and 50 GB of files.
How do seats work on Pro?
5 seats are included. Each extra seat is $35 a month, up to 100 in all. A seat is one person on your team who logs in.
What happens when the AI tokens run out?
You add an AI pack: 1,000,000 tokens a month for $20. There’s no per-answer charge and no overage bill.
Can each team have its own WhatsApp number?
Pro includes 3, and each extra number is $25 a month. Each number has its own flow, after-hours flow and the team a hand-over goes to.
Who sees which chats?
There are 7 built-in roles, from Admin to Viewer, and you can add your own. An agent’s History can be limited to the chats they, a teammate or their teams handled. Supervisors and managers see every chat.
We’re on Basic. Can we move up?
Yes. Upgrade any time and pay the difference for the days left in the period.
Is there a free trial?
Yes. Try Pro free for 14 days, with every module. No card needed.
Bring your teams. We’ll route a chat through them.
We reply within one business day by email or WhatsApp.