Zoho Desk alternatives
Zoho Desk alternatives, each price as its page prints it.
Four helpdesks teams look at next to Zoho Desk, one of them ours. For each: who it fits, the price as its own page prints it, and what to check before you move. Prices come in different currencies and billing terms, so we don’t add them up. Read on 10 November 2026.
- In every Axonave plan
- Helpdesk
- Live chat
- CRM
The short answer
Which one to look at first
You want a large marketplace
Zendesk lists 1,000+ prebuilt apps and integrations, with SLAs, CSAT and a portal on Suite Professional.
You want a low yearly price per agent, in US dollars
Freshdesk Growth is $19 an agent a month, billed annually, with a customer portal and a knowledge base.
Marketing and sales already run on HubSpot
Service Hub sits on the same CRM, with over 2,000 apps in its marketplace and a free plan for up to 2 users.
Chats, tickets and deals belong together
Axonave keeps the helpdesk, WhatsApp, live chat and the deals pipeline on one customer record, in every plan.
The alternatives, one by one
Prices are list prices before tax, as each page printed them on 10 November 2026, in its own currency.
Helpdesk, with chat and messaging in Freshdesk Omni
Freshdesk
Teams answering mostly email who want a portal and a knowledge base on the first plan.
Growth $19, Pro $55 an agent a month, billed annually; no monthly price on the page. Freshdesk Omni Growth $29, Pro $79.
Where it’s strong, on its own pages
- A customer portal and a knowledge base on Growth
- Multiple SLA policies from Pro; SLA management on every Omni plan
- Freddy AI Agent’s first 500 sessions included, once per account
Check before you choose
- Chat and messaging come with Freshdesk Omni, not Freshdesk
- The CRM, Freshsales, is a separate product
- Copilot is $29 an agent a month, on Pro and Enterprise only
Helpdesk and messaging suite
Zendesk
Teams that want a large app marketplace and a long-established helpdesk.
Suite Team $55 an agent a month billed yearly ($69 monthly), Suite Professional $115 ($149). Automated resolutions past those included are $1.50 to $2.00 each.
Where it’s strong, on its own pages
- 1,000+ prebuilt apps and integrations
- SLAs, CSAT, a customer portal and a help centre in 40+ languages on Suite Professional
- Monthly billing printed on its page
Check before you choose
- No CRM or sales pipeline in any plan on its pricing page
- WhatsApp’s plan isn’t clear on the page: ask Zendesk
- Copilot is $50 an agent a month, billed yearly
Helpdesk on HubSpot’s CRM, priced by the seat
HubSpot Service Hub
Teams whose marketing and sales already run on HubSpot.
In US dollars, two prices a tier: Starter $7 and $20, Professional $90 and $100 a seat a month, next to Pay Monthly, Commit and Pay Annually, without saying which price is which billing option; Enterprise $150. Professional needs a one-time onboarding fee of $1,500, Enterprise $3,500. Free for up to 2 users.
Where it’s strong, on its own pages
- Over 2,000 apps and web services
- Service, sales and marketing on one CRM
- A free plan for up to 2 users
Check before you choose
- Service Hub and Sales Hub are priced separately, each by the seat
- SLAs, WhatsApp and surveys are listed, but not tier by tier in a way we could read
- Ask which of the two prices is your billing option before you compare
Helpdesk, CRM, live chat, WhatsApp and email in one product
AxonaveOurs
Teams whose tickets start on WhatsApp and chat as often as email, and whose sales team works the same customers.
Basic $59 a month with 3 seats, extra seats $19; Pro $199 with 5 seats, extra seats $35. Yearly billing costs 10 months. No free plan.
Where it’s strong
- SLA policies, a customer portal and surveys on every plan, Basic included
- WhatsApp, live chat and your own mailboxes in the same helpdesk
- A deals pipeline on the same record as the tickets
Check before you choose
- New: an API and signed webhooks, no app marketplace
- Instagram, Messenger and broadcasts are Planned, not built
- Help centre and AI need Pro, or an AI pack on Basic
Prices as printed
Each price as its page prints it.
No year for a team here. Zoho Desk’s page showed us rupees, and HubSpot prints two prices a tier without saying which billing option each is, so a total would be our guess. Here is each price as printed, before tax, read on 10 November 2026.
Why there are no bars
We don’t convert currencies or pick one of HubSpot’s two prices for you. Ask each vendor for the plan you’d buy, for the same team, in one currency, billed the same way.
- Zoho Desk: Express ₹420, Standard ₹800, Professional ₹1,400 and Enterprise ₹2,400 a user a month, billed annually, in rupees as its US page showed them to us; we don’t convert them. A free plan with 3 users, and a 15-day trial.
- Freshdesk: Growth $19 and Pro $55 an agent a month, billed annually; Freddy AI Agent’s first 500 sessions once per account, then $49 per 100.
- Zendesk: Suite Team $55 billed yearly or $69 monthly, Suite Professional $115 or $149, an agent a month; 5 or 10 automated resolutions a seat a month, then $1.50 committed or $2.00 pay-as-you-go.
- HubSpot: Starter $7 and $20, Professional $90 and $100, Enterprise $150 a seat a month, in US dollars, the page not saying which of two is which billing option; onboarding $1,500 on Professional, $3,500 on Enterprise; AI draws on HubSpot Credits.
- Axonave: Basic $59 and Pro $199 a month with seats included; yearly billing costs 10 months. Pro includes 2,000,000 AI tokens a month, and an AI pack of 1,000,000 is $20 a month. Meta bills WhatsApp messages to your own account.
- As of November 2026: read on each pricing page on 10 November 2026. List prices before tax; they change, so check before you decide.
What each product lists
What each vendor’s pricing page lists, across its plans; Axonave across Basic and Pro. Zoho Desk is here for reference. “Not listed” means we couldn’t find it there, not that the product can’t do it.
SLA policies
- Axonave
- Every plan
- Zoho Desk
- In its FAQ; ask which edition
- Freshdesk
- Pro, and every Omni plan
- Zendesk Suite
- Suite Professional
- HubSpot
- Listed; ask which tier
Customer portal
- Axonave
- Every plan
- Zoho Desk
- Portals for several brands on Enterprise
- Freshdesk
- Every plan
- Zendesk Suite
- Suite Professional
- HubSpot
- Listed; ask which tier
Live chat and WhatsApp
- Axonave
- Every plan
- Zoho Desk
- From Standard; live chat on Enterprise is Zoho SalesIQ
- Freshdesk
- Freshdesk Omni
- Zendesk Suite
- Messaging; ask about WhatsApp
- HubSpot
- Chat; ask which tier has WhatsApp
CRM: a deals pipeline
- Axonave
- Included
- Zoho Desk
- A separate app, in Zoho One
- Freshdesk
- Freshsales, separate
- Zendesk Suite
- Not in any plan
- HubSpot
- Sales Hub, by the seat
Surveys after a ticket
- Axonave
- Every plan
- Zoho Desk
- Ratings from Standard
- Freshdesk
- Not listed
- Zendesk Suite
- CSAT on Professional
- HubSpot
- Listed; ask which tier
How AI answers are priced
- Axonave
- 2,000,000 tokens a month on Pro
- Zoho Desk
- Zia on Professional
- Freshdesk
- Per 100 AI Agent sessions
- Zendesk Suite
- Per automated resolution
- HubSpot
- HubSpot Credits by tier
Prices on the page
- Axonave
- US dollars, monthly or yearly
- Zoho Desk
- Rupees, billed annually, as shown to us
- Freshdesk
- US dollars, billed annually
- Zendesk Suite
- US dollars, monthly and yearly
- HubSpot
- US dollars, two a tier, not tied to a billing option
Competitor information as of 10 November 2026, from their public pages: Zoho Desk pricing, Freshdesk pricing, Freshdesk Omni pricing, zendesk.com/pricing, Service Hub pricing. Plans and prices change; check the vendor's site before you decide.
How to choose a helpdesk after Zoho Desk
Five questions that settle most of it, whichever products are on your list.
Which plan has what you use today?
SLA policies, a customer portal and surveys sit on different plans with each vendor. Price the plan that has all of them, not the first one on the page.
Is live chat part of the helpdesk?
With some vendors chat and messaging are a plan feature; with others they are a separate app or product. List the channels you’ll answer next year.
Which currency, and which billing?
Pricing pages differ in currency, in yearly or monthly billing, and in whether a price is per agent or per workspace. Ask each vendor for the plan you’d buy, in one currency, billed the same way.
Does sales work the same customers?
Decide whether deals should sit on the same record as tickets, or in a second product you connect and pay for.
What moves, and what you rebuild
Contacts, tickets and articles move as files. Automations, SLA policies and canned replies usually have to be set up again.
Where the others are stronger than Axonave
A roundup written by one of the products in it should say this plainly, Zoho Desk included.
A free plan to start
Zoho Desk’s free plan has 3 users, and HubSpot is free for up to 2. Axonave has no free plan: Basic is $59 a month with 3 seats.
A help centre in more languages
Zoho Desk Professional publishes articles in over 40 languages, and Zendesk lists 40+ on Suite Professional. Axonave’s help centre and AI work in English, Bahasa Malaysia and Chinese.
Marketplaces, and one vendor for the company
Zendesk lists 1,000+ apps and HubSpot over 2,000, and Zoho One puts 50+ apps on one invoice. Axonave is new, with an API and signed webhooks for tickets instead of a marketplace.
Zoho Desk alternatives: questions
What are the main alternatives to Zoho Desk?
Freshdesk for a low yearly price per agent with a portal on its first plan, Zendesk for a large marketplace and SLAs on Suite Professional, HubSpot Service Hub if sales and marketing already run there, and Axonave when tickets start on WhatsApp and chat and sales works the same customers.
Why doesn’t this page add up a year for each?
Zoho Desk’s page showed us rupees, and HubSpot prints two prices a tier without saying which billing option each is. We print each price as it appears, in its own currency, and don’t convert or guess.
Should we just stay on Zoho Desk?
If your company already runs on Zoho One, or you need a help centre in many languages or a free plan, staying may suit you. Look elsewhere when chats, tickets and deals need to share one record without connecting separate apps.
Which alternative has SLAs and a portal on its first plan?
Axonave has SLA policies, a customer portal and surveys on every plan. Freshdesk lists a portal and a knowledge base on Growth and multiple SLA policies from Pro; Freshdesk Omni lists SLA management on every plan. Zendesk has them on Suite Professional.
Can we move from Zoho Desk to Axonave?
Yes, without a one-click importer. Export contacts and tickets as CSV files and import them with a preview, connect your own mailboxes, and import your articles as files or by crawling your help centre.
How current is this page?
Every competitor price was read on its vendor’s own pricing page on 10 November 2026. Prices change, so check the vendor’s page before you decide.
Can we try Axonave first?
Yes. Try Pro free for 14 days. No card needed.
Bring your Zoho Desk tickets to a 30-minute demo.
We reply within one business day by email or WhatsApp.