AI sales agent & meetings
A midnight WhatsApp becomes a booked meeting.
The AI asks the questions your sales team would ask. It rates the lead with the customer’s own words and offers times your calendar has free. The customer taps one. In the morning the meeting is on the deal.
- Works on
- Web chat
- English
- Bahasa Malaysia
- Chinese
Sales today
Leads write at night. Sales reads them in the morning.
“By 9 am they’d booked with someone else.”
A buyer messages at 11:40 pm, ready to talk. The first reply comes the next day.
“Every chat lead looks the same.”
Nobody knows which of 40 WhatsApp enquiries has a budget and a date, so the team starts at the top.
“Booking takes six messages.”
“Tuesday?” “Morning or afternoon?” Then a scheduling link from another tool, and a no-show nobody follows up.
Qualify
The AI asks what you’d ask: the room, the budget, the date.
You set the criteria in the AI sales step. For Teras Home that’s the room, the budget and when they need it. The AI answers questions from your articles while it finds out.
- Criteria you choose, such as team size, budget or timeline
- Answers come from your published articles
- English, Bahasa Malaysia and Chinese, on WhatsApp and web chat
The flow builder’s palette: AI sales, Book a meeting and Booking link sit beside Message, Menu and Ask.
Rate
Hot, warm or cold, with the customer’s own words as the reason.
Axonave’s server decides the rating from your criteria; the AI doesn’t guess it. The lead record quotes what the customer said. A rating a person set is never overwritten.
- Hot and warm leads go to their owner, or the step’s team
- The owner gets a bell the first time a lead turns hot
- A lead score from 0 to 100 beside the rating
Rachel Ong’s lead after a real WhatsApp chat in our demo workspace: Hot, with the chatbot’s reasons in her own words, and the showroom visit it booked on her timeline. The 0 to 100 lead score beside it is a separate score, and a new lead starts low.
Book
It can only offer times your calendar has free.
The AI can’t write a time or say “booked” on its own. It offers free slots, the customer taps one, and Axonave writes the confirmation and mails an .ics invite.
- Book, move and cancel inside the chat
- Meeting types, online or in person, and each person’s hours
- Microsoft 365 calendar. Google Calendar is coming.
A Teras Home flow in the builder’s WhatsApp preview. The booking runs in the same chat.
Remind
A reminder before the meeting, and a second chance after a no-show.
The customer gets a reminder by mail, and on WhatsApp inside the window or by your template. The host gets one too. Mark the meeting held or no-show; after a no-show the customer is offered a new time once.
- A Booking link step in the flow builder
- No Calendly or other scheduling tool
- Meetings on the lead, contact and deal timeline
One customer record: the chat, the ticket, the rating and the deal on one timeline. Booked meetings land here too.
Follow up
One follow-up if the lead goes quiet. STOP means stop.
A lead who stops replying gets one nudge in the same chat. “STOP”, “BERHENTI”, “停止” or “退订” opts them out of marketing. Leads from click-to-WhatsApp ads are marked “From an ad”.
- One follow-up, never a sequence
- Opt-out words in English, Malay and Chinese
- The ad recorded on the lead
A Teras Home WhatsApp chat, as the customer sees it.
Report
Reports → Sales: from the first message to the won deal.
See how many leads the AI qualified, how many booked, met and won. Split it by source, ad, interest and host, with the no-show rate.
- The funnel by source and by click-to-WhatsApp ad
- Results by interest and by host
- The no-show rate beside the funnel
Reports → Sales in Teras Home, our demo workspace: the month’s leads, how many the AI qualified, booked, met and won, the no-shows, and the first rows by source. The numbers are the demo workspace’s seeded leads.
Connected to everything else in Axonave
The meeting lands on the lead, the contact and the deal.
The AI sales step is part of the same chatbot, CRM and calendar. Nothing is copied from one tool to another.
One customer recordchats · tickets · deals · AI answers
- Omnichannel InboxWeb chat and WhatsApp
- Chatbot & Flow BuilderAnswers saved to the CRM
- AICited answers, hand-over
- Knowledge Base & Help CentreWhat the AI answers from
- HelpdeskTickets with SLAs
- CRMLeads from every chat
CRM
The lead, its rating, the customer’s quotes and the meeting on one record.
WhatsApp
Qualify and book in the chat the customer opened.
Omnichannel inbox
Hot leads reach their owner, with the chat beside them.
Platform
Every module on one customer timeline.
Night to morning
11:48 pm to 9:00 am, in one chat.
An example of the conversation the AI sales step runs, like the real one at the top of this page. The customer never leaves WhatsApp, and nobody on your team is awake for it.
- 11:48 pmA customer asks if a 6-seat dining set can go to Shah Alam.
- 11:48 pmThe AI answers from the delivery article: 3 to 5 working days in the Klang Valley. Then it asks how many people the set is for, and when.
- 11:49 pm“It’s for 4 of us. We’d like to see it this weekend.” The lead is marked hot, with those words as the reason.
- 11:50 pmThe AI offers three times the showroom has free. The customer taps Sat 14:30.
- 11:50 pmAxonave writes the confirmation, not the AI, and mails an .ics invite.
- 9:00 amArjun, the sales lead, sees the visit on the Calendar and on the deal, with the chat beside it.
An example in Teras Home, our demo workspace. The times and slots are illustrative.
300
customers booking through the chat at once, no double booking
Source: Internal tests, Nov 2026
0.9 s
to the AI’s first words (median, one conversation at a time)
Source: Internal tests, Nov 2026
Where a booked meeting is the sale
Furniture and home retail
Showroom visits and video consults booked from late-night WhatsApp questions.
Property
Viewings booked from click-to-WhatsApp ads, with the ad recorded on the lead.
B2B services
Discovery meetings booked after the AI checks team size, budget and timeline.
Questions about the AI sales agent
What does the AI sales agent do?
It is a step in your chatbot flow. The AI talks with the lead, answers from your articles, finds out what you set as criteria, rates the lead hot, warm or cold, and can book a meeting in the chat.
Can the AI make up a meeting time?
No. It can only offer and take slots your calendar has free, and Axonave writes the confirmation, not the AI.
Which calendars does it work with?
Connect a Microsoft 365 calendar: busy times block slots, and booked meetings are written to it. Google Calendar is coming. Your team also has a Calendar page inside Axonave.
Do we still need Calendly or another booking tool?
No. Meeting types, each person’s hours, reminders, no-shows and a Booking link step are built in.
What if the lead stops replying?
They get one follow-up in the same chat. Replying STOP, BERHENTI, 停止 or 退订 opts them out of marketing.
Can we see which ads bring booked meetings?
Yes. Leads from click-to-WhatsApp ads are marked “From an ad”, and Reports → Sales shows leads qualified, booked, held and won by source and by ad. We record the ad on the lead; we don’t send conversions back to Meta.
Does it work in Bahasa Malaysia and Chinese?
Yes. The AI sales step works in English, Bahasa Malaysia and Chinese, on WhatsApp and on web chat.
Which plan includes it?
Pro, which includes the AI with 2,000,000 AI tokens a month. On Basic, add an AI pack of 1,000,000 tokens for $20 a month.
Is there a free trial?
Yes. Try Pro free for 14 days, the AI sales step included. No card needed.
See the AI book a meeting on your own questions.
We reply within one business day by email or WhatsApp.