For property agencies and developers
A viewing enquiry at 10:48 pm, booked before the office opens.
Buyers and tenants message after work. Axonave answers from your project details, asks your qualifying questions, and offers the times your negotiators have free. Every enquiry lands in the CRM with its ad and its chat.
- Enquiries from
- Click-to-WhatsApp ads
- Web chat
Property sales today
The enquiry came at night. The negotiator replied at ten.
“Our ad leads go cold by morning.”
The ad runs all evening. The enquiries pile up on one phone, and by the time someone replies, the buyer is viewing another project.
“Every negotiator keeps leads on their own phone.”
When someone leaves, their buyers leave with them. Nobody can say which ad brought in the ones who bought.
“Booking a viewing takes ten messages.”
Saturday? Which time? Which unit? Then half of them don’t turn up, and nobody reminded them.
One enquiry, start to finish
From an ad at night to a viewing on Saturday.
An example agency selling units in a new condominium. The buyer is made up. Every step is something Axonave does today.
- 10:48 pmA buyer taps a click-to-WhatsApp ad for the 3-room units. The new lead is marked “From an ad”.
- 10:49 pmThe AI answers from the project article: size, car parks, the walk to the MRT.
- 10:51 pmIt asks your questions. The lead is marked hot, with the buyer’s words as the reason: “to live in, moving in March”.
- 10:52 pmIt offers three times the negotiator has free. The buyer taps Saturday, 11:00. The invite goes by email.
- 9:00 amThe negotiator who owns the lead gets a bell: a hot lead, with the viewing on the calendar.
- SaturdayA reminder goes out before the viewing. Afterwards the negotiator marks it held and opens a deal.
An example, not a customer. Axonave does each step today; the buyer, the project and the times are made up.
WhatsApp · 10:48 pmFrom an ad
- Customer: Hi, is the 3-room unit in Cheras still open? Can I view it this weekend?
- Reply: Yes. It’s 950 sq ft with two car parks, five minutes’ walk to the MRT. Is it to live in or to rent out, and when would you move?
Lead marked hot“to live in, moving in March”
Three free viewing times
- Sat 10:00
- Sat 11:00 (tapped)
- Sun 15:00
Booked: viewing, Sat 11:00
On the negotiator’s calendar and on the lead. The invite goes by email.
The AI sales step
Your qualifying questions, asked at 11 pm.
Write down what makes a buyer worth a call: budget, move-in date, to live in or to rent out. The AI asks for it in the chat, rates the lead hot, warm or cold with the buyer’s own words, and offers your free times.
- In English, Bahasa Malaysia and Chinese
- It can’t invent a time: Axonave writes the confirmation
- Microsoft 365 calendar. Google Calendar is coming.
Teras Home’s menu being built on the flow builder canvas. The AI sales step is one more step on it.
Leads
Each enquiry becomes a lead with an owner.
A new WhatsApp chat becomes a lead with the chat attached. A lead from a click-to-WhatsApp ad says so. Hot and warm leads go to their owner, so the agency keeps the buyer when a negotiator moves on.
- Owners, duplicate warnings and merge
- A score from 0 to 100 and a rating
- Click-to-WhatsApp ads recorded on the lead
Wong Kar Yan asks Teras Home on WhatsApp about delivery to Shah Alam. The chat already carries the Lead tag.
Numbers
A number per project, one inbox for all.
Run each launch on its own number if you like. Chats from every number reach one inbox, each routed by the skills set on its number. The bot greets each customer by name.
- Extra numbers $25 a month each
- Skills set by the number a chat arrives on
- Reply buttons and lists, not typed menus
Follow-ups
Follow-ups that keep to WhatsApp’s rules.
Inside WhatsApp’s 24-hour window, reply as normal. After it, send one of your approved templates, with a floor plan as a PDF if you like. A buyer who goes quiet gets one nudge, and STOP ends it.
- Templates with an image or document header
- One follow-up nudge, never a series
- STOP or BERHENTI opts out of marketing
A WhatsApp chat in Teras Home’s history, on a phone. Follow up on WhatsApp is one tap, even after the chat has ended.
Deals
From the first chat to the deal, on one record.
Each lead becomes a contact and a deal in your own pipeline: viewing, offer, booking, sold. The chat, the viewing and every note sit on one timeline, so whoever picks it up knows the story.
- Several pipelines: sales, rentals, new launches
- A weighted forecast, won and lost reasons
- Meetings on the lead, the contact and the deal
A customer record in our demo workspace, newest first: a RM 6,800 deal, a 5 / 5 rating, a resolved ticket, a WhatsApp reply.
A flow to start from
The AI sales qualifier, with your criteria and a viewing.
Start from the template, change its four criteria to what your agency sells on, and add a Book step. A good lead gets a viewing. Everyone else can keep asking, or type “agent” for a person.
- Criteria such as budget, move-in date, own stay
- Hot, warm or cold, with the buyer’s words
- A viewing as an in-person meeting type
- Reminders, then held or no-show
In the flow builder: New flow → AI sales qualifier. It starts in English, Bahasa Malaysia and Chinese, ready to publish.
Viewing qualifier
Step 1: AI sales
AI sales
“Hi! Thanks for your interest. Which unit type are you looking at?”
- Qualifiedgoes toBook a viewing
- Not qualifiedgoes toThanks
Step 2: Book a meeting
Book a viewing
“Here are the times we have free this week.”
- Bookedgoes toDone
- Not bookedgoes toa negotiator
Step 3: End
Done
“See you at the viewing. The invite is in your email.”
Step 4: End
Thanks
“Thanks for your time! Ask me anything else, or type “agent” to talk to a person.”
Buyers send IC numbers for a loan check. The AI never sees them.
A loan check puts a buyer’s personal details in a chat. Axonave keeps them away from the AI, shows each negotiator their own chats, and erases a buyer’s data when asked.
Masked before the AI
IC and passport numbers, bank accounts and cards are masked before any AI call. Your team still sees what the buyer wrote.
One nudge, then quiet
A lead who goes quiet gets one follow-up. STOP or BERHENTI opts them out of marketing.
Their chats, not everyone’s
Agents see their own chats and the queue. Supervisors see the whole floor.
PDPA requests
Export everything you hold on one buyer, or erase it, when they ask.
Questions from property teams
Can the AI quote prices and availability?
Only what you’ve published in your articles. Keep a page per project with its sizes, facilities and price range. When the AI isn’t sure, it collects the buyer’s details and hands over.
Which calendars do viewings go on?
Microsoft 365 calendar. Google Calendar is coming. Busy times block slots, and booked viewings are written to the negotiator’s calendar.
Can we see which ad a buyer came from?
Yes. A lead from a click-to-WhatsApp ad is marked “From an ad”, with the ad recorded. Reports → Sales follows leads from qualified to booked, held and won, by source and ad.
Do you connect to property portals?
Not today. Axonave doesn’t connect to listing portals. The leads you already have import from CSV, and duplicate warnings catch the ones that come in twice.
What if a buyer doesn’t turn up?
Reminders go out before every viewing: by email, and on WhatsApp inside the 24-hour window or with your template. Mark a missed viewing as a no-show, and the buyer gets one offer to book again.
Which plan does an agency need?
Basic ($59 a month) has WhatsApp, the CRM and flows, including the Book step. The AI sales step needs the AI: it’s in Pro ($199 a month), or add an AI pack of 1,000,000 tokens to Basic for $20 a month.
Is there a free trial?
Yes. Try Pro free for 14 days with your own WhatsApp number and calendar. No card needed.
Send us one project. We’ll show you the viewing booked at night.
We reply within one business day by email or WhatsApp.