HubSpot Service Hub alternatives
HubSpot Service Hub alternatives, each price as its page prints it.
Four helpdesks teams look at next to HubSpot Service Hub, one of them ours. For each: who it fits, the price as its own page prints it, and what to check before you move. The prices come in different currencies and billing terms, so we don’t add them up. Read on 10 November 2026.
- In every Axonave plan
- Helpdesk
- CRM
- Live chat
The short answer
Which one to look at first
You want a large marketplace and SLAs on one plan
Zendesk lists 1,000+ prebuilt apps and integrations, with SLAs, CSAT and a portal on Suite Professional.
You want a low yearly price per agent, in US dollars
Freshdesk Growth is $19 an agent a month, billed annually, with a customer portal and a knowledge base.
The rest of the company runs on Zoho
Zoho One puts 50+ apps on one invoice, Zoho Desk among them, at $90 a user a month with annual licensing.
Chats, tickets and deals belong together
Axonave keeps the helpdesk, WhatsApp, live chat and the deals pipeline on one customer record, in every plan, with no onboarding fee.
The alternatives, one by one
Prices are list prices before tax, as each page printed them on 10 November 2026, in its own currency.
Helpdesk and messaging suite
Zendesk
Teams that want a large app marketplace and a long-established helpdesk.
Suite Team $55 an agent a month billed yearly ($69 monthly), Suite Professional $115 ($149). Automated resolutions past those included are $1.50 to $2.00 each.
Where it’s strong, on its own pages
- 1,000+ prebuilt apps and integrations
- SLAs, CSAT, a customer portal and a help centre in 40+ languages on Suite Professional
- Monthly billing printed on its page
Check before you choose
- No CRM or sales pipeline in any plan on its pricing page
- WhatsApp’s plan isn’t clear on the page: ask Zendesk
- Copilot is $50 an agent a month, billed yearly
Helpdesk, with chat and messaging in Freshdesk Omni
Freshdesk
Teams answering mostly email who want a portal and a knowledge base on the first plan.
Growth $19, Pro $55 an agent a month, billed annually; no monthly price on the page. Freshdesk Omni Growth $29, Pro $79.
Where it’s strong, on its own pages
- A customer portal and a knowledge base on Growth
- Multiple SLA policies from Pro; SLA management on every Omni plan
- Freddy AI Agent’s first 500 sessions included, once per account
Check before you choose
- Chat and messaging come with Freshdesk Omni, not Freshdesk
- The CRM, Freshsales, is a separate product
- Copilot is $29 an agent a month, on Pro and Enterprise only
A helpdesk app, and a bundle of Zoho’s apps on one invoice
Zoho Desk and Zoho One
Companies that run, or want to run, most of the business on Zoho.
Zoho Desk: Standard ₹800 and Professional ₹1,400 a user a month, billed annually, in rupees as its US page showed them to us; we don’t convert them. Zoho One: $90 a user a month with annual licensing, before VAT.
Where it’s strong, on its own pages
- A free plan with 3 users, and a 15-day trial
- Knowledge base articles in over 40 languages on Professional
- 50+ apps on one invoice with Zoho One
Check before you choose
- Live chat on Enterprise is Zoho SalesIQ, another app
- The CRM is a separate app
- SLAs appear only in its FAQ: ask which edition has them
Helpdesk, CRM, live chat, WhatsApp and email in one product
AxonaveOurs
Teams whose tickets start on WhatsApp and chat as often as email, and whose sales team works the same customers.
Basic $59 a month with 3 seats, extra seats $19; Pro $199 with 5 seats, extra seats $35. Yearly billing costs 10 months. No onboarding fee, and no free plan.
Where it’s strong
- SLA policies, a customer portal and surveys on every plan, Basic included
- WhatsApp, live chat and your own mailboxes in the same helpdesk
- A deals pipeline on the same record as the tickets
Check before you choose
- No marketing tools: broadcasts are Planned
- New: an API and signed webhooks, no app marketplace
- Help centre and AI need Pro, or an AI pack on Basic
Prices as printed
Each price as its page prints it.
No year for a team here. HubSpot prints two prices a tier without saying which billing option each is, and Zoho Desk’s page showed us rupees, so a total would be our guess. Here is each price as printed, before tax, read on 10 November 2026.
Why there are no bars
We don’t pick one of HubSpot’s two prices for you or convert currencies. Ask each vendor for the plan you’d buy, for the same team, in one currency, billed the same way.
- HubSpot Service Hub: Starter $7 and $20, Professional $90 and $100, Enterprise $150 a seat a month, in US dollars, the page not saying which of two is which billing option; onboarding $1,500 on Professional, $3,500 on Enterprise; free for up to 2 users; AI draws on HubSpot Credits.
- Zendesk: Suite Team $55 billed yearly or $69 monthly, Suite Professional $115 or $149, an agent a month; 5 or 10 automated resolutions a seat a month, then $1.50 committed or $2.00 pay-as-you-go.
- Freshdesk: Growth $19 and Pro $55 an agent a month, billed annually; Freddy AI Agent’s first 500 sessions once per account, then $49 per 100.
- Zoho: Zoho Desk Express ₹420, Standard ₹800, Professional ₹1,400 and Enterprise ₹2,400 a user a month, billed annually, in rupees as its US page showed them to us; we don’t convert them. Zoho One $90 a user a month with annual licensing, before VAT.
- Axonave: Basic $59 and Pro $199 a month with seats included; yearly billing costs 10 months. Pro includes 2,000,000 AI tokens a month, and an AI pack of 1,000,000 is $20 a month. Meta bills WhatsApp messages to your own account.
- As of November 2026: read on each pricing page on 10 November 2026. List prices before tax; they change, so check before you decide.
What each product lists
What each vendor’s pricing page lists, across its plans; Axonave across Basic and Pro. HubSpot Service Hub is here for reference. “Not listed” means we couldn’t find it there, not that the product can’t do it.
SLA policies
- Axonave
- Every plan
- HubSpot Service Hub
- Listed; ask which tier
- Zendesk Suite
- Suite Professional
- Freshdesk
- Pro, and every Omni plan
- Zoho Desk
- In its FAQ; ask which edition
Customer portal
- Axonave
- Every plan
- HubSpot Service Hub
- Not listed as a row; ask HubSpot
- Zendesk Suite
- Suite Professional
- Freshdesk
- Every plan
- Zoho Desk
- Portals for several brands on Enterprise
Live chat and WhatsApp
- Axonave
- Every plan
- HubSpot Service Hub
- Chat; ask which tier has WhatsApp
- Zendesk Suite
- Messaging; ask about WhatsApp
- Freshdesk
- Freshdesk Omni
- Zoho Desk
- From Standard; live chat on Enterprise is Zoho SalesIQ
CRM: a deals pipeline
- Axonave
- Included
- HubSpot Service Hub
- Sales Hub, by the seat
- Zendesk Suite
- Not in any plan
- Freshdesk
- Freshsales, separate
- Zoho Desk
- A separate app, in Zoho One
Surveys after a ticket
- Axonave
- Every plan
- HubSpot Service Hub
- Listed; ask which tier
- Zendesk Suite
- CSAT on Professional
- Freshdesk
- Not listed
- Zoho Desk
- Ratings from Standard
A one-time onboarding fee
- Axonave
- None
- HubSpot Service Hub
- $1,500 on Professional, $3,500 on Enterprise
- Zendesk Suite
- Not listed
- Freshdesk
- Not listed
- Zoho Desk
- Not listed
How AI answers are priced
- Axonave
- 2,000,000 tokens a month on Pro
- HubSpot Service Hub
- HubSpot Credits by tier
- Zendesk Suite
- Per automated resolution
- Freshdesk
- Per 100 AI Agent sessions
- Zoho Desk
- Zia on Professional
Prices on the page
- Axonave
- US dollars, monthly or yearly
- HubSpot Service Hub
- US dollars, two a tier, not tied to a billing option
- Zendesk Suite
- US dollars, monthly and yearly
- Freshdesk
- US dollars, billed annually
- Zoho Desk
- Rupees, billed annually, as shown to us
Competitor information as of 10 November 2026, from their public pages: Service Hub pricing, zendesk.com/pricing, Freshdesk pricing, Freshdesk Omni pricing, Zoho Desk pricing. Plans and prices change; check the vendor's site before you decide.
How to choose a helpdesk after HubSpot Service Hub
Five questions that settle most of it, whichever products are on your list.
What do you pay before the first ticket?
Some tiers come with a one-time onboarding fee, and some features sit only on the higher tiers. Add both to the seat price for the plan you’d really buy.
Which plan has what you use today?
SLA policies, a customer portal and surveys sit on different plans with each vendor. Price the plan that has all of them, not the first one on the page.
Is WhatsApp part of the helpdesk?
With some vendors chat and messaging are a plan feature; with others they come from a separate product or a higher tier. List the channels you’ll answer next year.
Do sales and marketing move too?
If marketing stays on HubSpot, decide where the customer record lives and what you’ll connect. If sales moves with support, check that deals sit on the same record as the tickets.
What moves, and what you rebuild
Contacts, tickets and articles move as files. Automations, SLA policies and canned replies usually have to be set up again.
Where the others are stronger than Axonave
A roundup written by one of the products in it should say this plainly, HubSpot included.
Marketing on the same CRM, and a free plan
HubSpot puts service, sales and marketing on one CRM, and Service Hub is free for up to 2 users; Zoho Desk’s free plan has 3. Axonave has no marketing tools and no free plan: Basic is $59 a month with 3 seats.
Marketplaces
HubSpot lists over 2,000 apps and web services, and Zendesk 1,000+ prebuilt apps and integrations. Axonave is new, with an API and signed webhooks for tickets instead of a marketplace.
A help centre in more languages
Zendesk lists 40+ help-centre languages on Suite Professional, and Zoho Desk Professional publishes articles in over 40. Axonave’s help centre and AI work in English, Bahasa Malaysia and Chinese.
HubSpot Service Hub alternatives: questions
What are the main alternatives to HubSpot Service Hub?
Zendesk for a large marketplace and SLAs on Suite Professional, Freshdesk for a low yearly price per agent with a portal on its first plan, Zoho Desk and Zoho One if the rest of the company runs on Zoho, and Axonave when tickets start on WhatsApp and chat and sales works the same customers.
Why doesn’t this page add up a year for each?
HubSpot prints two prices a tier without saying which billing option each is, and Zoho Desk’s page showed us rupees. We print each price as it appears, in its own currency, and don’t convert or guess.
Should we just stay on HubSpot?
If marketing and sales already run on HubSpot and the team uses its marketplace, staying may suit you. Look elsewhere when WhatsApp, chats, tickets and deals need to share one record without a Professional tier and its onboarding fee.
Which alternative has SLAs and a portal on its first plan?
Axonave has SLA policies, a customer portal and surveys on every plan. Freshdesk lists a portal and a knowledge base on Growth and multiple SLA policies from Pro; Freshdesk Omni lists SLA management on every plan. Zendesk has them on Suite Professional.
Can we move from HubSpot to Axonave?
Yes, without a one-click importer. Export contacts and tickets as CSV files and import them with a preview, connect your own mailboxes, and import your articles as files or by crawling your help centre.
How current is this page?
Every competitor price was read on its vendor’s own pricing page on 10 November 2026. Prices change, so check the vendor’s page before you decide.
Can we try Axonave first?
Yes. Try Pro free for 14 days. No card needed.
Bring your HubSpot tickets to a 30-minute demo.
We reply within one business day by email or WhatsApp.