Customer engagement platform
A WhatsApp chat, a ticket and a deal, on one record.
Axonave is CRM, helpdesk, live chat, WhatsApp, email, a chatbot builder, a knowledge base and AI in one app. Your team signs in once. Every customer has one timeline.
- Works on
- Web chat
- Help centre
- Support portal
The stack tax
Five tools, five logins, and nobody sees the whole customer.
“Sales never saw the complaint.”
The deal lives in the CRM. The angry WhatsApp lives in a messaging tool. The rep pitches an upsell the day after a late delivery.
“We pay for the connector, then we fix it.”
Every tool syncs with every other one. When a sync breaks, a contact goes missing and someone loses a morning to spreadsheets.
“The bot doesn’t know who it’s talking to.”
A chatbot from another vendor can’t see the open ticket or the late order. The customer explains it all again.
Today: separate tools
CRM · Helpdesk · Messaging inbox · Chatbot tool · Knowledge base · AI add-on: each with its own login and its own copy of your customer.
Axonave: one platform
CRM · Helpdesk · Omnichannel Inbox · Chatbot & Flow Builder · AI · Knowledge Base & Help Centre
Omnichannel inbox
Web chat and WhatsApp land in one queue, routed by skill.
Agents see their own chats and the queue. Supervisors see everything, live. The customer’s record sits beside every message, and email arrives as tickets on that same record.
- Views by role: My chats, Queue, All chats
- Skill routing with VIP priority and chat SLAs
- A live monitor to step into any chat
The official WhatsApp Cloud API, connected from inside Axonave.
Connect a number yourself with Embedded Signup. Bots, agents, templates and tickets share it. Meta bills your WhatsApp account directly.
- Several numbers in one workspace
- Approved templates with images and documents
- The 24-hour window handled for you
AI sales agent
A midnight WhatsApp becomes a booked meeting.
The AI asks what your sales team would ask. It marks the lead hot, warm or cold, quoting the customer. Then it books a time your calendar has free.
- Books, moves and cancels meetings inside the chat
- Microsoft 365 calendar. Google Calendar is coming.
- Reports → Sales, from first message to won deal
A real WhatsApp chat in Teras Home, our demo workspace: the server offers free showroom times, the customer taps one and the confirmation names the time, the host and the place. The customer wrote from a Singapore number, so the times are in Singapore time.
Helpdesk
Tickets keep the chat they came from, and the SLA it started.
A chat that needs follow-up becomes a ticket on the same record. SLA policies warn before a breach. A survey follows every resolved ticket.
- Your own categories and subcategories
- Automations, macros and time tracking
- A public support form and a customer portal
CRM
Leads arrive with the conversation that created them.
A chat or WhatsApp message creates the lead and links the transcript. Score it, rate it, and move the deal across your pipeline.
- Lead score 0–100 and a hot, warm or cold rating
- A deals kanban with a weighted forecast
- CSV import, duplicate warnings and merge
Chatbot, knowledge and AI
A bot that answers from your help centre and hands over by skill.
Build menus and questions on a canvas, in English, Bahasa Malaysia and 中文. The AI answers only from articles you published, shows its source, and passes the chat on when it isn’t sure.
- Questions that save straight into the CRM
- Card and IC numbers masked before any AI call
- Import PDFs, or crawl your website into draft articles
Reports
Click a number in a chat report and read the chats behind it.
Chat and ticket reports are built from daily rows, so they stay quick as History grows. Chatbot and sales reports sit beside them, in the same app.
- First response, resolution, SLA and CSAT
- Bot deflection and hand-over reasons
- CSV and transcript exports in the background
Connected to everything else in Axonave
Six modules around one customer record.
Each module writes to the same record, so each one knows what the others did. Nothing is synced, because nothing is separate.
One customer recordchats · tickets · deals · AI answers
- Omnichannel InboxWeb chat and WhatsApp
- Chatbot & Flow BuilderAnswers saved to the CRM
- AICited answers, hand-over
- Knowledge Base & Help CentreWhat the AI answers from
- HelpdeskTickets with SLAs
- CRMLeads from every chat
Omnichannel inbox
Every chat and WhatsApp message lands on the customer’s timeline.
WhatsApp
Bots, agents, templates and tickets on the same number.
AI sales agent
The meetings it books show on the lead, the contact and the deal.
Helpdesk
A ticket keeps the chat it came from and the customer it belongs to.
One customer, one timeline
What one record holds by the end of a day.
Aisyah messages Teras Home at 11:40 pm. By the afternoon her record holds the chat, the AI’s cited answer, a ticket with an SLA, the reply, her rating and a new deal. No connector moved any of it.
5,000
live chats per workspace in one inbox
Source: Internal load tests, Oct 2026
1M
chats in History, lists back in under ~200 ms (p95)
Source: Internal load tests, Oct 2026
60 s
to recover when Redis, RabbitMQ and MongoDB restart mid-chat. Nothing lost.
Source: Internal tests, Nov 2026
Who runs on one platform
Support teams on WhatsApp
A bot answers after hours. At 9 am the chat goes to the right skill, and the SLA clock is honest.
Sales teams fed by chat
Leads come in from chat and click-to-WhatsApp ads, rated, with the meeting already booked.
Operations and IT
One admin screen for roles, the audit log, and PDPA export and erase. One subscription to manage.
Questions about the platform
What is in the Axonave platform?
CRM, a helpdesk with email from your own mailboxes, an omnichannel inbox for web chat and WhatsApp, a chatbot and flow builder, a knowledge base with a public help centre, and AI. They are modules of one app with one login.
Which modules come with each plan?
Basic has CRM, Helpdesk and Chat (live chat and WhatsApp). Pro adds the knowledge base and AI, with 2,000,000 AI tokens a month. Enterprise has every module and no caps.
Do the modules sync with each other?
There is nothing to sync. A chat, a ticket and a deal are records in the same workspace, so the customer’s timeline shows each of them as it happens.
Can Axonave connect to the tools we already use?
You connect your own mailboxes and WhatsApp numbers inside Axonave. For other systems there are API keys and signed webhooks. There is no app marketplace today.
Who on our team can see what?
There are 7 built-in roles (Admin, Manager, Supervisor, Agent, Bot Manager, Auditor and Viewer), and you can add your own. Every workspace has an audit log, and each workspace’s data is kept apart in the data layer.
How do we handle PDPA and GDPR requests?
Export or erase a customer’s data from inside Axonave. Our support team can only open your workspace with a stated reason, for a limited time, and your admins are told.
Is there a free trial?
Yes. Try Pro free for 14 days. No card needed.
How big can one workspace get?
We test one inbox at about 5,000 live chats and History at 1,000,000 chats (internal load tests, Oct 2026). Pro holds 50,000 contacts; Enterprise has no caps.
See your own support stack in one product.
We reply within one business day by email or WhatsApp.