Freshdesk alternatives
Freshdesk alternatives, read on their own pricing pages.
Four products teams look at when they move off Freshdesk, one of them ours. For each: who it fits, what 10 people pay for a year where the page prints a US dollar price, and what to check before you sign. Read on each vendor’s own page on 10 November 2026.
- In every Axonave plan
- Helpdesk
- Live chat
- CRM
The short answer
Which one to look at first
You need a bigger marketplace
Zendesk lists 1,000+ prebuilt apps and integrations, with SLAs, CSAT and a portal on Suite Professional.
You want one vendor for the company
Zoho One puts 50+ apps on one invoice, Zoho Desk and the CRM among them.
Marketing and sales already run on HubSpot
Service Hub sits on the same CRM, with over 2,000 apps in its marketplace.
Chats, tickets and deals belong together
Axonave keeps the helpdesk, WhatsApp, live chat and the deals pipeline on one customer record, in every plan.
The alternatives, one by one
Prices are list prices before tax, read on 10 November 2026.
Helpdesk and messaging suite
Zendesk
Teams that want a large app marketplace and a long-established helpdesk.
Suite Team $55 an agent a month billed yearly ($69 monthly), Suite Professional $115 ($149). Automated resolutions past those included are $1.50 to $2.00 each.
Where it’s strong, on its own pages
- 1,000+ prebuilt apps and integrations
- SLAs, CSAT and a customer portal on Suite Professional
- Monthly billing printed on its page
Check before you choose
- No CRM or sales pipeline in any plan on its pricing page
- WhatsApp’s plan isn’t clear on the page: ask Zendesk
- Copilot is $50 a seat a month, billed yearly
A helpdesk app, or 50+ apps on one invoice
Zoho Desk and Zoho One
Companies that already run on Zoho, or want one vendor for finance, HR and customer service.
Zoho One is US$90 a user a month with annual licensing, before VAT. Zoho Desk’s pricing page showed us rupees only, so no Desk price is quoted.
Where it’s strong, on its own pages
- Zoho Desk Standard lists a live chat widget, WhatsApp and ratings after a ticket closes
- Zoho Desk Professional publishes articles in over 40 languages
- Zoho One: 50+ apps, finance and HR among them
Check before you choose
- The helpdesk and the CRM are separate apps under one account
- SLAs appear only in the Desk page’s FAQ; ask Zoho which edition has them
- Live chat on Enterprise is Zoho SalesIQ, another app
Helpdesk on HubSpot’s CRM, priced by the seat
HubSpot Service Hub
Teams whose marketing and sales already run on HubSpot.
HubSpot prints two seat prices a tier without saying which billing option each is, so none is quoted. Professional needs a one-time onboarding fee of $1,500, Enterprise $3,500. Free for up to 2 users.
Where it’s strong, on its own pages
- Over 2,000 apps and web services
- Service, sales and marketing on one CRM
- Sales Hub lists up to 100 pipelines on Professional
Check before you choose
- Service Hub and Sales Hub are priced separately, each by the seat
- SLAs, WhatsApp and surveys are listed, but not tier by tier in a way we could read
- AI draws on HubSpot Credits, which vary by tier
Helpdesk, CRM, live chat, WhatsApp and email in one product
AxonaveOurs
Teams whose tickets start on WhatsApp and chat as often as email, and whose sales team works the same customers.
Basic $59 a month with 3 seats, extra seats $19; Pro $199 with 5 seats, extra seats $35. Yearly billing costs 10 months.
Where it’s strong
- SLA policies, a customer portal and surveys on every plan, Basic included
- WhatsApp, live chat and your own mailboxes in the same helpdesk
- A deals pipeline on the same record as the tickets
Check before you choose
- New: an API and signed webhooks, no app marketplace
- Instagram, Messenger and broadcasts are Planned, not built
- Help centre and AI need Pro, or an AI pack on Basic
10 people, one year
What 10 people pay for a year.
List prices from each pricing page on 10 November 2026, billed yearly, before tax, for the same 10 people, cheapest first. Freshdesk is on the bars for reference. Each line says what it covers, because they don’t cover the same things.
Axonave Basic
$590 a year with 3 seats, plus 7 seats at $190 a year each.
CRM, helpdesk, live chat, WhatsApp and email on one login. No knowledge base or AI until you add an AI pack.
$1,920a year, billed yearlyor $192 a month, billed monthly
Freshdesk Growth
Freshdesk Growth $19 a seat a month, billed yearly, × 10 seats.
Where you are today, for reference. An email helpdesk with a customer portal and a knowledge base. Multiple SLA policies start on Pro; chat and messaging come with Freshdesk Omni. No CRM.
$2,280a year, billed yearlyno monthly price shown
Freshdesk Omni Growth
Freshdesk Omni Growth $29 a seat a month, billed yearly, × 10 seats.
Also for reference. A multi-channel helpdesk with SLA management, a customer portal and a knowledge base. The CRM (Freshsales) is a separate product.
$3,480a year, billed yearlyno monthly price shown
Axonave Pro
$1,990 a year with 5 seats, plus 5 seats at $350 a year each.
Everything in Basic, plus the knowledge base, the help centre and the AI, with 2,000,000 AI tokens a month.
$3,740a year, billed yearlyor $374 a month, billed monthly
Zendesk Suite Team
Suite Team $55 a seat a month, billed yearly, × 10 seats.
Messaging, live chat and email tickets with a help centre, 5 automated resolutions a seat a month. SLAs, CSAT and the portal are on Suite Professional. No CRM.
$6,600a year, billed yearlyor $690 a month, billed monthly
Zoho One
Zoho One $90 a seat a month, billed yearly, × 10 seats.
50+ Zoho apps on one invoice, the helpdesk and a CRM among them, as separate apps. The yearly price is the one its page shows first. Before VAT.
$10,800a year, billed yearlymonthly price not quoted
Zendesk Suite Professional
Suite Professional $115 a seat a month, billed yearly, × 10 seats.
Adds SLAs, CSAT and a customer portal, with 10 automated resolutions a seat a month. No CRM.
$13,800a year, billed yearlyor $1,490 a month, billed monthly
HubSpot isn’t on the bars
Its pricing page prints two seat prices a tier without saying which billing option each is, so we can’t work out a year for it. What it does print plainly: a one-time onboarding fee of $1,500 on Professional and $3,500 on Enterprise.
- Freshdesk: Freddy AI Agent’s first 500 sessions once per account, then $49 per 100. Copilot is $29 a seat on Pro and Enterprise.
- Zendesk: automated resolutions past those included are $1.50 each committed or $2.00 pay-as-you-go. Copilot is $50 a seat a month, billed yearly.
- Axonave: Pro includes 2,000,000 AI tokens a month; an AI pack of 1,000,000 is $20 a month, on Basic too. Meta bills WhatsApp messages to your own account.
- As of November 2026: read on each pricing page on 10 November 2026. List prices before tax; they change, so check before you decide.
What each product lists
What each vendor’s pricing page lists, across its plans; Axonave across Basic and Pro. “Not listed” means we couldn’t find it there, not that the product can’t do it.
SLA policies
- Axonave
- Every plan
- Freshdesk
- Pro, and every Omni plan
- Zendesk Suite
- Suite Professional
- Zoho
- Ask Zoho which edition
- HubSpot
- Listed; ask which tier
Customer portal
- Axonave
- Every plan
- Freshdesk
- Every plan
- Zendesk Suite
- Suite Professional
- Zoho
- Ask Zoho which edition
- HubSpot
- Listed; ask which tier
Live chat and WhatsApp
- Axonave
- Every plan
- Freshdesk
- Freshdesk Omni
- Zendesk Suite
- Messaging; ask about WhatsApp
- Zoho
- From Desk Standard
- HubSpot
- Chat; ask which tier has WhatsApp
CRM: a deals pipeline
- Axonave
- Included
- Freshdesk
- Freshsales, separate
- Zendesk Suite
- Not in any plan
- Zoho
- A separate app, in Zoho One
- HubSpot
- Sales Hub, by the seat
Surveys after a ticket
- Axonave
- Every plan
- Freshdesk
- Not listed
- Zendesk Suite
- CSAT on Professional
- Zoho
- Ratings from Desk Standard
- HubSpot
- Listed; ask which tier
How AI answers are priced
- Axonave
- 2,000,000 tokens a month on Pro
- Freshdesk
- Per 100 AI Agent sessions
- Zendesk Suite
- Per automated resolution
- Zoho
- Zia on Professional
- HubSpot
- HubSpot Credits by tier
Prices on the page
- Axonave
- Monthly or yearly, US dollars
- Freshdesk
- Yearly only
- Zendesk Suite
- Monthly and yearly
- Zoho
- Zoho One in dollars; Desk in rupees
- HubSpot
- Two prices a tier, unlabelled
Competitor information as of 10 November 2026, from their public pages: Freshdesk pricing, Freshdesk Omni pricing, zendesk.com/pricing, Zoho Desk pricing, Zoho One pricing, Service Hub pricing. Plans and prices change; check the vendor's site before you decide.
How to choose a helpdesk after Freshdesk
Five questions that settle most of it, whichever products are on your list.
Which plan has the features you use today?
SLA policies, a customer portal and CSAT sit on different plans with each vendor. Price the plan that has all three, not the first one on the page.
Do you answer more than email?
Chat and WhatsApp are a separate product with some vendors and a plan feature with others. List the channels you’ll answer next year.
Does sales work the same customers?
Decide whether deals should sit on the same record as tickets, or in a second product you connect and pay for.
How is AI counted?
Some vendors count sessions, others each automated answer, credits or tokens, and each grows differently. Work out a busy month for your volume.
What moves, and what you rebuild
Contacts, tickets and articles move as files. Automations, SLA policies and canned replies usually have to be set up again.
Where the others are stronger than Axonave
A roundup written by one of the products in it should say this plainly.
A lower price for one or two agents
Freshdesk Growth is $19 an agent a month billed yearly, with a portal and a knowledge base. Axonave Basic comes with 3 seats, so for one or two people answering email Freshdesk costs less. For 10 people Basic is $1,920 a year against Freshdesk Growth’s $2,280.
Marketplaces and a long record
Zendesk lists 1,000+ apps and HubSpot over 2,000, and both have served support teams for years. Axonave is new, with an API and signed webhooks instead of a marketplace.
A help centre in more languages
Zoho Desk Professional publishes articles in over 40 languages. Axonave’s help centre and AI work in English, Bahasa Malaysia and Chinese.
Freshdesk alternatives: questions
What are the main alternatives to Freshdesk?
Zendesk for a large marketplace and SLAs on Suite Professional, Zoho Desk or Zoho One for one vendor across the company, HubSpot Service Hub if sales and marketing already run there, and Axonave when tickets start on WhatsApp and chat and sales works the same customers.
What does each cost for 10 people?
Billed yearly, from the pricing pages on 10 November 2026: Axonave Basic $1,920, Freshdesk Growth $2,280, Freshdesk Omni Growth $3,480, Axonave Pro $3,740, Zendesk Suite Team $6,600, Zoho One $10,800 and Zendesk Suite Professional $13,800. Each covers different things.
Which alternative includes SLAs and a portal on its first plan?
Axonave has SLA policies, a customer portal and surveys on every plan. Freshdesk Omni lists SLA management and a portal on every plan; Freshdesk lists multiple SLA policies from Pro. Zendesk has them on Suite Professional.
Is there a Freshdesk alternative with a CRM built in?
Axonave has the deals pipeline in every plan, on the same record as tickets. Freshworks sells Freshsales separately, Zoho’s CRM is a separate app and HubSpot’s Sales Hub is priced by the seat. Zendesk’s pricing page lists no CRM.
Can we move from Freshdesk to Axonave?
Yes, without a one-click importer. Export contacts and tickets as CSV files and import them with a preview, connect your own mailboxes, and import your articles as files or by crawling your help centre.
How current is this page?
Every competitor number was read on its vendor’s own pricing page on 10 November 2026. Prices change, so check the vendor’s page before you decide.
Can we try Axonave first?
Yes. Try Pro free for 14 days. No card needed.
Bring your Freshdesk tickets to a 30-minute demo.
We reply within one business day by email or WhatsApp.