Axonave vs Zaapi
When you outgrow an inbox: tickets, deals and answers.
Zaapi is a social-commerce inbox: WhatsApp, your website and shop chats in one place, with an AI agent and orders taken in the chat. Axonave adds what a growing support team needs next: tickets with SLA policies, a CRM with a deals pipeline and a help centre the AI answers from. Below: what each plan includes, read on both pricing pages on 10 November 2026.
- In every Axonave plan
- Live chat
- Helpdesk
- CRM
The short answer
Which one fits your team?
Choose Zaapi if…
You sell in the chat
Zaapi’s homepage says you can create orders during conversations. Pro connects Shopify and HubSpot, and Advanced adds Shopify flow triggers. Axonave doesn’t take orders in the chat.
You send WhatsApp broadcasts
Zaapi Pro lists WhatsApp broadcasts. Broadcasts are Planned for Axonave, not built yet.
Your own AI tools need access
Zaapi Advanced lists an OpenAPI and MCP. Axonave has API keys and signed webhooks.
Choose Axonave if…
You need tickets with SLAs
Every Axonave plan has tickets with SLA policies, a customer portal and surveys. Zaapi’s pricing page lists no ticketing or SLA policies.
Sales needs a deals pipeline
Every Axonave plan has leads with a score and a deals pipeline with your own stages. Zaapi lists customer details; its pricing page shows no deals pipeline.
Your answers live in a help centre
Pro includes the knowledge base, a public help centre and an AI that cites the article it used. Zaapi Pro trains its AI on sources you upload; its pricing page lists no help centre.
What each plan includes
Two Axonave plans next to Zaapi Basic and Pro. Zaapi’s cells say what its pricing page lists for that plan. “Not listed” means we couldn’t find it there, not that Zaapi can’t do it.
WhatsApp
- Axonave Basic
- Included
- Axonave Pro
- Included
- Zaapi Basic
- Included
- Zaapi Pro
- Included
A shared inbox
- Axonave Basic
- Included
- Axonave Pro
- Included
- Zaapi Basic
- Unified inbox
- Zaapi Pro
- Unified inbox
People included
- Axonave Basic
- 3 seats, up to 10
- Axonave Pro
- 5 seats, then by the seat
- Zaapi Basic
- 3 seats
- Zaapi Pro
- 3 seats
Chatbot or automation flows
- Axonave Basic
- Included
- Axonave Pro
- Included
- Zaapi Basic
- Not on Basic
- Zaapi Pro
- Automation flows
AI answers for customers
- Axonave Basic
- With an AI pack
- Axonave Pro
- 2,000,000 tokens a month
- Zaapi Basic
- AI agent; tokens bought separately
- Zaapi Pro
- AI agent trained on your sources
WhatsApp broadcasts
- Axonave Basic
- Planned
- Axonave Pro
- Planned
- Zaapi Basic
- Not listed
- Zaapi Pro
- Included
Orders taken in the chat
- Axonave Basic
- Not included
- Axonave Pro
- Not included
- Zaapi Basic
- On its homepage
- Zaapi Pro
- On its homepage
Tickets with SLA policies
- Axonave Basic
- Included
- Axonave Pro
- Included
- Zaapi Basic
- Not listed
- Zaapi Pro
- Not listed
Surveys after a chat or ticket
- Axonave Basic
- Included
- Axonave Pro
- Included
- Zaapi Basic
- Not listed
- Zaapi Pro
- Not listed
Knowledge base and help centre
- Axonave Basic
- With an AI pack
- Axonave Pro
- Included
- Zaapi Basic
- Not listed
- Zaapi Pro
- AI training, no help centre listed
CRM: leads and a deals pipeline
- Axonave Basic
- Included
- Axonave Pro
- Included
- Zaapi Basic
- Customer details, no pipeline listed
- Zaapi Pro
- Customer details, no pipeline listed
Integrations
- Axonave Basic
- API and webhooks
- Axonave Pro
- API and webhooks
- Zaapi Basic
- Not listed
- Zaapi Pro
- Shopify and HubSpot
Reports
- Axonave Basic
- Included
- Axonave Pro
- Included
- Zaapi Basic
- Limited analytics
- Zaapi Pro
- Full analytics
Instagram and Facebook
- Axonave Basic
- Instagram and Messenger Planned
- Axonave Pro
- Instagram and Messenger Planned
- Zaapi Basic
- Named on its homepage
- Zaapi Pro
- Named on its homepage
Competitor information as of 10 November 2026, from their public pages: zaapi.com/pricing, zaapi.com. Plans and prices change; check the vendor's site before you decide.
10 people, one year
Our year for 10, in US dollars.
Our list prices for 10 people, billed yearly, before tax, read on 10 November 2026. Zaapi gets no bar here: its pricing page prints a dollar sign with no currency code.
Axonave Basic
$590 a year with 3 seats, plus 7 seats at $190 a year each.
CRM, helpdesk, live chat, WhatsApp and email on one login. No knowledge base or AI until you add an AI pack.
$1,920a year, billed yearlyor $192 a month, billed monthly
Axonave Pro
$1,990 a year with 5 seats, plus 5 seats at $350 a year each.
Everything in Basic, plus the knowledge base, the help centre and the AI, with 2,000,000 AI tokens a month.
$3,740a year, billed yearlyor $374 a month, billed monthly
Why there’s no Zaapi price here
Zaapi’s pricing page prints its plans with a dollar sign and no currency code, so we can’t tell which dollar it means. A guess would be our number, not Zaapi’s, so we don’t make one. Ask Zaapi for a quote in your currency.
- Zaapi’s AI: every plan lists an AI agent, with AI messages bought separately.
- Axonave’s AI: Pro includes 2,000,000 tokens a month. More is a 1,000,000-token pack for $20 a month, on Basic too. No per-answer charge and no overage bill.
- As of November 2026: read on each pricing page on 10 November 2026. List prices before tax; they change, so check before you decide.
Helpdesk
Tickets with SLA policies, on Basic.
A WhatsApp chat, an email or the support form becomes a ticket with a category, a team and an SLA. Waiting on the customer pauses the clock. The person on it is warned before it breaches.
Zaapi: Its pricing page lists no ticketing or SLA policies.
- Policies by priority and channel
- Reply to tickets over WhatsApp
- The customer portal and support form included
An urgent ticket in our demo workspace with its SLA clock, its assignment and the conversation with the customer.
CRM
A deals pipeline behind the inbox.
A new WhatsApp or web chat contact becomes a lead, with the chat linked. Score it, give it an owner and move it to a deal on a board with your own stages.
Zaapi: It lists customer details on every plan, and its homepage says you can qualify leads and track every sale. Its pricing page shows no deals pipeline.
- A score from 0 to 100 and a hot, warm or cold rating
- Several pipelines with a weighted forecast
- One activity timeline per customer
Leads in our demo workspace from live chat and WhatsApp, each with a score and a hot, warm or cold rating.
Knowledge
A help centre the AI answers from.
Write articles once. Customers search them in your public help centre, and the AI answers from the same articles and links the one it used.
Zaapi: Pro lists AI training on knowledge sources you upload. Its pricing page lists no public help centre.
- Internal and customer knowledge bases
- Import PDF, DOCX or your website
- Answers cite the article they came from
The public help centre in our demo workspace, built from the same knowledge base the AI answers from.
Email becomes a ticket, not just a chat.
Connect Gmail, Microsoft 365, Google Workspace or any IMAP mailbox. Customers’ mail becomes tickets beside the WhatsApp ones, with an SLA, and replies go out from your own address.
Zaapi: Its homepage names email among its channels. Its pricing page lists no ticketing.
- Replies stay in the customer’s thread
- A customer’s reply reopens the ticket
- Bounces and auto-replies dropped
Tickets in our demo workspace from WhatsApp, live chat, email and the support form, each showing where it came from.
Where Zaapi is stronger
A compare page that only flatters us isn’t worth reading. Here’s where Zaapi is the better buy.
Selling inside the chat
Zaapi’s homepage says you can create orders during conversations. Pro connects Shopify and HubSpot, and Advanced adds Shopify flow triggers. Axonave doesn’t take orders in the chat. If the chat is your shop counter, Zaapi is built for it.
Moving from Zaapi
There’s no one-click Zaapi importer. You export your contacts as CSV files, bring them in, and connect your own mailboxes and number.
Import your contacts
CSV import takes contacts, leads, accounts, deals and tickets. You see a preview and any errors before anything is saved.
Connect WhatsApp
Connect your number from inside Axonave through Meta’s own sign-up. No developer needed.
Rebuild your flows
Start from one of six templates in the flow builder, then change the steps. Test it in the phone preview before it goes live.
Bring your articles
Import PDF, DOCX, TXT or Markdown files, or crawl your website, into draft articles you review and publish.
How switching worksChatbot builderKnowledge base and help centre
Axonave vs Zaapi: questions
What does Zaapi cost for 10 people?
We don’t quote it. Zaapi’s pricing page prints a dollar sign with no currency code, so we can’t tell which dollar it means. For 10 people billed yearly, Axonave Basic is $1,920 and Pro $3,740 in US dollars, before tax. Ask Zaapi for a quote in your currency.
Does Zaapi have a helpdesk?
Its pricing page lists a unified inbox and no ticketing or SLA policies. Every Axonave plan has tickets with SLA policies, a customer portal and surveys after a chat or ticket.
Does Zaapi have a CRM?
It lists customer details on every plan and connects to HubSpot on Pro. Its pricing page shows no deals pipeline. Every Axonave plan has leads with a score and a deals pipeline, on the same record as the chat.
Can we take orders in Axonave’s chat?
No. Axonave doesn’t take orders in the chat, and it has no ready-made shop connection. If selling in the chat is the main job, Zaapi is built for it. Axonave is for when support and sales need tickets, SLAs and a pipeline behind the chat.
Can we move from Zaapi to Axonave?
Yes. Export your contacts as CSV and import them with a preview that shows any errors before anything is saved. There’s no one-click Zaapi importer, and flows are rebuilt in our flow builder from a template.
Where do these facts come from?
Zaapi’s own pricing page (zaapi.com/pricing), its homepage and our price list, all read on 10 November 2026. Check Zaapi’s pages before you decide; plans change.
Can we try Axonave first?
Yes. Try Pro free for 14 days. No card needed.
See it on your own chats.
We reply within one business day by email or WhatsApp.