Axonave vs Wati
WhatsApp, with tickets, deals and a help centre.
Wati is a WhatsApp team inbox with broadcasts, chatbots and its Astra AI agent. Axonave puts WhatsApp and web chat next to tickets with SLA policies, a CRM with a deals pipeline and a help centre the AI answers from. Below: what each plan includes, read on both pricing pages on 10 November 2026.
- In every Axonave plan
- Live chat
- Helpdesk
- CRM
The short answer
Which one fits your team?
Choose Wati if…
You sell on WhatsApp
Wati Growth lists a product catalog, abandoned-cart messages for Shopify stores and order templates. Axonave has no shop tools.
Your CRM is staying
Wati connects to the CRM you already run: 2 CRM or shop integrations on Growth, 5 including HubSpot on Pro, and Salesforce on Business.
Broadcasts are the main job
Growth lists 15,000 broadcasts a month and Pro unlimited. Broadcasts are Planned for Axonave, not built yet.
Choose Axonave if…
You need tickets with SLAs
Every Axonave plan has tickets with SLA policies, a customer portal and surveys. Wati’s pricing page lists no ticketing; the SLAs it names are for its own support to you.
Sales needs a pipeline on your plan
Every Axonave plan has leads with a score and a deals pipeline. Wati lists pipeline management on Business, its custom-priced plan.
Your answers live in a help centre
Pro includes the knowledge base, a public help centre and an AI that cites the article it used. Wati’s pricing page lists no knowledge base or help centre.
What each plan includes
Two Axonave plans next to Wati Growth and Pro. Wati’s cells say what its pricing page lists for that plan. “Not listed” means we couldn’t find it there, not that Wati can’t do it.
WhatsApp
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Included
- Wati Pro
- Included
A shared team inbox
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Included
- Wati Pro
- With teams and routing
People included
- Axonave Basic
- 3 seats, up to 10
- Axonave Pro
- 5 seats, then by the seat
- Wati Growth
- 3 users
- Wati Pro
- 5 users
Live chat on your website
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Webchat listed
- Wati Pro
- Webchat listed
Chatbot builder
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Chatbots to start
- Wati Pro
- Connected chatbots, forms
AI answers for customers
- Axonave Basic
- With an AI pack
- Axonave Pro
- 2,000,000 tokens a month
- Wati Growth
- 1 Astra agent, 2,000 credits a month
- Wati Pro
- 2 Astra agents, 5,000 credits a month
Broadcasts
- Axonave Basic
- Planned
- Axonave Pro
- Planned
- Wati Growth
- 15,000 a month
- Wati Pro
- Unlimited
Catalog and abandoned-cart messages
- Axonave Basic
- Not included
- Axonave Pro
- Not included
- Wati Growth
- Included
- Wati Pro
- Included
Tickets with SLA policies
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Not listed
- Wati Pro
- Not listed
Email tickets
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Not listed
- Wati Pro
- Not listed
Surveys after a chat or ticket
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Not listed
- Wati Pro
- Not listed
Knowledge base and help centre
- Axonave Basic
- With an AI pack
- Axonave Pro
- Included
- Wati Growth
- Not listed
- Wati Pro
- Not listed
CRM: leads and a deals pipeline
- Axonave Basic
- Included
- Axonave Pro
- Included
- Wati Growth
- Pipeline on Business only
- Wati Pro
- Pipeline on Business only
CRM and shop integrations
- Axonave Basic
- API and webhooks
- Axonave Pro
- API and webhooks
- Wati Growth
- 2, from a set list
- Wati Pro
- 5, including HubSpot
Instagram and Facebook
- Axonave Basic
- Instagram and Messenger Planned
- Axonave Pro
- Instagram and Messenger Planned
- Wati Growth
- In its inbox
- Wati Pro
- In its inbox
Competitor information as of 10 November 2026, from their public pages: wati.io/pricing. Plans and prices change; check the vendor's site before you decide.
10 people, one year
Our year for 10, in US dollars.
Our list prices for 10 people, billed yearly, before tax, read on 10 November 2026. Wati gets no bar here: its pricing page showed us ringgit, not US dollars.
Axonave Basic
$590 a year with 3 seats, plus 7 seats at $190 a year each.
CRM, helpdesk, live chat, WhatsApp and email on one login. No knowledge base or AI until you add an AI pack.
$1,920a year, billed yearlyor $192 a month, billed monthly
Axonave Pro
$1,990 a year with 5 seats, plus 5 seats at $350 a year each.
Everything in Basic, plus the knowledge base, the help centre and the AI, with 2,000,000 AI tokens a month.
$3,740a year, billed yearlyor $374 a month, billed monthly
Why there’s no Wati price here
Wati’s pricing page showed us its plans in ringgit. Our prices are in US dollars, and a conversion would be our number, not Wati’s, so we don’t make one. Wati’s page shows its plans for your country.
- WhatsApp messages: Wati’s page says WhatsApp message charges are separate, per message, by the recipient’s country and template type. On Axonave, Meta bills your WhatsApp account directly and we add nothing per message.
- Wati’s AI: 2,000 AI credits a month on Growth and 5,000 on Pro, with more sold in blocks.
- Axonave’s AI: Pro includes 2,000,000 tokens a month. More is a 1,000,000-token pack for $20 a month, on Basic too. No per-answer charge and no overage bill.
- As of November 2026: read on each pricing page on 10 November 2026. List prices before tax; they change, so check before you decide.
Helpdesk
Tickets with SLA policies, on Basic.
A WhatsApp chat, an email or the support form becomes a ticket with a category, a team and an SLA. Waiting on the customer pauses the clock. The person on it is warned before it breaches.
Wati: Its pricing page lists no ticketing. The SLAs it names are for Wati’s own support to you.
- Policies by priority and channel
- Reply to tickets over WhatsApp
- The customer portal and support form included
An urgent ticket in our demo workspace with its SLA clock, its assignment and the conversation with the customer.
CRM
A deals pipeline on every plan.
A new WhatsApp or web chat contact becomes a lead, with the chat linked. Score it, give it an owner and move it to a deal on a board with your own stages.
Wati: Pipeline management is listed on Business, the custom-priced plan. Growth and Pro list CRM integrations instead: 2, then 5 including HubSpot.
- A score from 0 to 100 and a hot, warm or cold rating
- Several pipelines with a weighted forecast
- One activity timeline per customer
Leads in our demo workspace from live chat and WhatsApp, each with a score and a hot, warm or cold rating.
AI
AI answers that cite the article.
The AI answers only from the articles you’ve published, and shows the one it used. When it isn’t sure, it hands the chat to the right team with the details it collected.
Wati: Growth lists 1 Astra AI agent with 2,000 AI credits a month, Pro 2 with 5,000. Its pricing page lists no knowledge base or help centre.
- Answers from your published articles only
- The source linked in the reply
- Hands over when it isn’t sure
In our demo workspace, the AI answers from the published help-centre article, names its source and offers to take a message.
Email tickets from your own mailbox.
Connect Gmail, Microsoft 365, Google Workspace or any IMAP mailbox. Customers’ mail becomes tickets beside the WhatsApp ones, and replies go out from your own address.
Wati: Its pricing page names email only as a way to reach Wati’s own support.
- Replies stay in the customer’s thread
- A customer’s reply reopens the ticket
- Bounces and auto-replies dropped
Tickets in our demo workspace from WhatsApp, live chat, email and the support form, each showing where it came from.
Where Wati is stronger
A compare page that only flatters us isn’t worth reading. Here’s where Wati is the better buy.
Selling inside WhatsApp
Growth lists a product catalog, abandoned-cart messages for Shopify stores and order templates. Pro connects your Facebook ad account and measures conversions. Axonave has none of these shop tools.
Keeping the CRM you have
Wati plugs into your CRM: 2 CRM or shop integrations on Growth, 5 including HubSpot on Pro, Salesforce on Business. If your team is staying on that CRM, Wati adds WhatsApp without moving it. Axonave connects through its API and signed webhooks.
Moving from Wati
There’s no one-click Wati importer. You export your contacts as CSV files, bring them in, and connect your own mailboxes and number.
Import your contacts
CSV import takes contacts, leads, accounts, deals and tickets. You see a preview and any errors before anything is saved.
Connect WhatsApp
Connect your number from inside Axonave through Meta’s own sign-up. No developer needed.
Rebuild your bot
Start from one of six templates in the flow builder, then change the steps. Test it in the phone preview before it goes live.
Bring your articles
Import PDF, DOCX, TXT or Markdown files, or crawl your website, into draft articles you review and publish.
Axonave vs Wati: questions
What does Wati cost for 10 people?
We don’t quote it. Wati’s pricing page showed us ringgit, not US dollars, and a conversion would be our number, not Wati’s. For 10 people billed yearly, Axonave Basic is $1,920 and Pro $3,740, before tax. Check Wati’s page in your own currency.
Does Wati have a helpdesk?
Its pricing page lists a team inbox with assignment and follow-ups, and no ticketing or SLA policies for your customers. Every Axonave plan has tickets with SLA policies, a customer portal and surveys after a chat or ticket.
Does Wati have a CRM?
It lists pipeline management on Business, its custom-priced plan, and integrations with CRMs such as HubSpot (Pro) and Salesforce (Business). Every Axonave plan has leads with a score and a deals pipeline, on the same record as the chat.
How are WhatsApp messages billed?
Wati’s page says WhatsApp message charges are separate from its plans, per message, by the recipient’s country and template type. On Axonave, Meta bills your WhatsApp account directly and we add nothing per message.
Can we move from Wati to Axonave?
Yes. Export your contacts as CSV and import them with a preview that shows any errors before anything is saved. There’s no one-click Wati importer, and bots are rebuilt in our flow builder from a template.
Where do these facts come from?
Wati’s own pricing page (wati.io/pricing) and our price list, both read on 10 November 2026. Check Wati’s page before you decide; plans change.
Can we try Axonave first?
Yes. Try Pro free for 14 days. No card needed.
See it on your own chats.
We reply within one business day by email or WhatsApp.