For colleges, schools and tuition centres
Intake questions at 9:42 pm, answered in the parent’s language.
Parents and students message after work and after school. Axonave answers from your prospectus in English, Bahasa Malaysia or Chinese, saves each enquiry as a lead, and books campus tours in the chat.
- Questions it handles
- Intakes
- Fees
- Campus tours
- Current students
Admissions today
Enquiries peak after dinner, the week results come out.
“Parents message at night. We reply the next afternoon.”
By then they’ve asked three other colleges, and one of them answered.
“The same fee question, in three languages.”
Counsellors type the same intake dates and fees into hundreds of chats, in whichever language the parent wrote.
“Open-day enquiries sit in a spreadsheet.”
Names on a sign-up sheet, numbers on someone’s phone. Nobody knows who booked a tour and who came.
One enquiry, start to finish
A question at 9:42 pm. A campus tour on Saturday.
An example private college. The parent is made up. Every step is something Axonave does today.
- 9:42 pmA parent asks on WhatsApp, in Bahasa Malaysia, when the next diploma intake starts.
- 9:42 pmThe bot answers in Malay from the intake article in your help centre, and names it as the source.
- 9:44 pmIt asks for a name, a phone number and the programme. They’re saved on a new lead.
- 9:45 pmIt offers three free tour times. The parent taps Saturday, 10:00, and the invite goes by email.
- 9:00 amAn admissions counsellor opens the lead: the whole chat is attached, and the tour is on the calendar.
- SaturdayA reminder goes out before the tour. Afterwards the counsellor marks it held and opens a deal in the enrolment pipeline.
An example, not a customer. Axonave does each step today; the college, the parent and the times are made up.
A real Malay WhatsApp chat in our demo workspace: a customer asks Teras Home about a sofa, and the bot replies in Bahasa Malaysia.
Three languages
One flow in English, Bahasa Malaysia and Chinese.
Build the menu once and write each step in three languages. The bot answers in the language the parent picked, and remembers it next time.
- Reply buttons and lists on WhatsApp
- A live phone preview before you publish
- The parent’s name in the greeting
The prospectus
Intakes and fees, answered from your articles.
Write the prospectus once, as help-centre articles. Parents and students search it on their phones. The bot answers from it at night and names the article. Questions it couldn’t answer show you what to write next.
- Articles in English, Malay and Chinese
- Search that understands all three
- A PDF prospectus imported as drafts
Teras Home’s help centre on a phone. Yours would list programmes, intakes and fees.
Enquiries
Each enquiry becomes a lead, programme and all.
A new WhatsApp or website chat becomes a lead with the chat attached. The Lead capture flow saves the name, phone and programme on it. Counsellors see who is hot and who has gone quiet.
- A score and a hot, warm or cold rating
- An owner for every lead
- CSV import for open-day sign-ups
Leads in our demo workspace, a furniture retailer, with source, status, rating and score. Yours would be students and parents.
Campus tours
Campus tours, booked in the chat.
A Book step offers the times your admissions team has free. The parent taps one and gets an email invite. Reminders go out before the tour, and a no-show gets one offer to book again.
- In-person or online meeting types
- No AI needed for the Book step
- Microsoft 365 calendar. Google Calendar is coming.
WhatsApp · 9:42 pm
- Customer: Bila pengambilan diploma yang seterusnya? Anak saya baru habis SPM.When is the next diploma intake? My child just finished SPM.
- Reply: Pengambilan seterusnya bermula pada bulan Mac. Sumber: Pengambilan dan yuran diplomaThe next intake starts in March. Source: Diploma intakes and fees
Saved on a new lead“Diploma in Business”
Three free tour times
- Sat 10:00 (tapped)
- Sat 11:30
- Sun 14:00
Booked: campus tour, Sat 10:00
In person, with the admissions team. The invite goes by email.
Current students
Current students raise tickets, not threads.
Enrolled students use the support form or email the registrar. Each request opens a ticket in its category, such as Fees › Instalments, and a rule sends it to the right office with an SLA.
- Your own categories and subcategories
- A team for each category
- Students check progress under My tickets
The support form on a phone, in our demo workspace under Teras Home’s name.
A flow to start from
Lead capture, with your programmes as the choices.
The template asks for a name, email and phone, then what the enquiry is about, and saves it all on the contact. Change the choices to your programmes, add a Book step for the campus tour, and publish.
- Answers saved on the contact
- Choices as reply buttons on WhatsApp
- A campus tour as an in-person meeting
- The same flow in Malay and Chinese
In the flow builder: New flow → Lead capture. It starts in English, Bahasa Malaysia and Chinese, ready to publish.
Admissions enquiry
Step 1: Message
Intro
“Hi! Thanks for your interest. A few quick questions so the right counsellor can help.”
Step 2: Question
Name
“What’s your name?”
Step 3: Question
Phone
“What’s the best number to reach you on?”
Step 4: Question
Programme
“Which programme are you asking about?”
- Foundationgoes toCampus tour
- Diplomagoes toCampus tour
- Degreegoes toCampus tour
Step 5: Book a meeting
Campus tour
“Would you like to see the campus? Here are the free times.”
- Bookedgoes toDone
- Not bookedgoes toAdmissions team
Step 6: Hand over
Admissions team
“Thanks! Passing you to our admissions team.”
Parents type IC numbers into a chat. The AI never sees them.
Enquiries carry IC numbers, phone numbers and exam results. Axonave keeps the sensitive ones away from the AI, shows each person what their role allows, and erases a family’s data when asked.
Masked before the AI
IC and passport numbers, bank accounts and cards are masked before any AI call. Your team still sees what the parent wrote.
PDPA requests
Export everything you hold on one student or parent, or erase it, when they ask.
Roles
Seven built-in roles plus your own, so admissions and finance each see what their role allows.
An audit trail
An audit log in your workspace. Axonave support gets in only with a stated reason, for a set time, and your admins are told.
Questions from admissions and student services
Can parents write in Malay or Chinese?
Yes. One flow holds English, Bahasa Malaysia and Chinese, and the bot remembers the language the parent picked. Articles can be written in all three, and search understands questions in each.
Can the bot quote fees?
Only what you’ve published. Keep an article per programme with its fees and intakes. When the AI isn’t sure, it takes the parent’s details and hands over to admissions.
Can we book campus tours without the AI?
Yes. A Book step offers your free times in any flow, and the Book a meeting template sets one up. Tours can be in person or online, and reminders go out before each one.
Can we message everyone who enquired about an intake?
Not as a broadcast. You follow up one parent at a time: as a normal reply inside WhatsApp’s 24-hour window, and with one of your approved templates after it.
Do you connect to our student system?
Not today. Axonave doesn’t connect to student or learning systems. Enquiries you already have import from CSV, and a script can open tickets through the API.
Which plan does a college need?
Basic ($59 a month) has WhatsApp, the CRM, flows with the Book step, and the helpdesk. The AI answers and the public help centre come with Pro ($199 a month), or add an AI pack of 1,000,000 tokens to Basic for $20 a month.
Is there a free trial?
Yes. Try Pro free for 14 days with your own WhatsApp number. No card needed.
Send us one programme. We’ll show you the bot answering parents in Malay.
We reply within one business day by email or WhatsApp.