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NewAI books meetings in WhatsApp

Every customer conversation, ticket and deal, in one place.

Axonave brings CRM, helpdesk, live chat, WhatsApp, email, an AI chatbot that books meetings and your knowledge base together: one login for your team, one timeline for every customer.

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  • Official WhatsApp Cloud API
  • English, Bahasa Malaysia and 中文
  • PDPA and GDPR export and erase
The inbox with web chat and WhatsApp conversations; an open chat shows the chatbot’s cited answer and the hand-over to an agent

WhatsApp · 11:40 pm

Nur Aisyah

Bila sofa saya akan sampai?

AI answer

Stok sedia ada dihantar dalam 3 hingga 5 hari bekerja.

Delivery times and tracking

Illustration over the real app: Teras Home, our demo workspace.

One record for

  • Web chat
  • WhatsApp
  • Email
  • Help centre
  • Support portal
  • Leads and deals
  • Tickets and SLAs
  • Chatbot flows
  • AI answers with sources
  • Meetings booked in the chat
  • Surveys
  • Reports

The stack tax

5 logins. 5 bills. Your customer’s history scattered across all of them.

A CRM, a helpdesk, a messaging inbox, a chatbot tool and a knowledge base. Each one is a login, a contract and a copy of your customer. Sales can’t see the complaint. Support can’t see the deal. The bot knows neither.

Axonave is one product. The WhatsApp message, the bot’s answer, the ticket, the reply and the deal land on the same record.

One workspace

Everything plugs into the same customer.

Messages arrive from WhatsApp, your website chat and your own Gmail or Outlook mailboxes. The bot, the AI, tickets, deals, meetings and surveys all work on that one record, and reports read every part of it.

  • Connect a WhatsApp number or a mailbox yourself. No developer needed.
  • One login for every module, with roles that decide who sees what.
  • Nothing to sync between tools, so nothing falls out of step.

The platform

Everything your customer team works in, built as one product.

The inbox with web chat and WhatsApp conversations; an open chat shows the chatbot’s cited answer and the hand-over to an agent

Web chat and WhatsApp in one inbox, routed by skill. Email arrives as tickets on the same customer.

See the inbox

One customer, one timeline

One customer. One day. One record.

Aisyah buys furniture from Teras Home. Follow her from a late-night WhatsApp to a 5 out of 5 rating, all on one record. Then watch the AI turn the next midnight message into a meeting.

  1. 11:40 pm

    Aisyah asks on WhatsApp when her sofa will arrive

    Teras Home is closed. The after-hours flow picks up in Bahasa Malaysia, the language she wrote in.
    The inbox showing Aisyah’s WhatsApp question arriving after hours, answered by the bot in Bahasa Malaysia.

  2. 11:41 pm

    The AI answers from the help centre and names its source

    It only uses articles Teras Home published, and it links the one it used.
    The AI’s answer about delivery times with a link to the help-centre article it came from.

  3. 11:44 pm

    She asks for a person, so the bot takes a message

    Her message becomes a ticket in Delivery › Late delivery. The SLA clock starts when the team opens at 9.
    A ticket created from the after-hours chat, filed under Delivery, Late delivery, with its SLA.

  4. 9:00 am

    At 9, every chat reaches the right team by skill

    No one sorts the queue by hand. On screen, another customer, Mohd Irfan, is handed to Warranty & Repairs once the bot has his number. Aisyah’s chat goes the same way, to an agent who speaks Bahasa Malaysia.
    The inbox with Mohd Irfan Zulkifli’s WhatsApp chat, handed to the Warranty & Repairs team after the bot collected his phone number.

  5. 9:06 am

    Agents reply on WhatsApp with Agent Assist

    Here Wong Kar Yan asks about delivery to Shah Alam. Agent Assist suggests articles and drafts a reply in Bahasa Malaysia, and the agent checks it before sending. Aisyah’s reply was drafted the same way.

  6. 9:20 am

    She rates the chat 5 out of 5, inside WhatsApp

    The chat, the ticket and her rating all sit on her customer record.
    Aisyah’s customer record with the chat, the ticket, her 5 out of 5 rating and a new deal on one timeline.

  7. 11:48 pm

    The next night, a midnight WhatsApp becomes a booked meeting

    A new customer asks about a dining set. The AI asks what sales would ask, offers three times the sales lead is free, and books the time the customer taps. At 9 am the meeting is on the deal.

    WhatsApp · 11:48 pmAI sales step

    1. Customer: Do you deliver a 6-seat dining set to Shah Alam?
    2. Reply: Yes. In-stock sets reach the Klang Valley in 3 to 5 working days. How many people is it for, and when do you need it?
    3. Customer: It’s for 4 of us. We’d like to see it this weekend.

    4. Lead marked hot“see it this weekend, 4 of us”

    5. Three times the showroom has free

      • Sat 10:00
      • Sat 14:30 (tapped)
      • Sun 11:00

    6. Booked: showroom visit, Sat 14:30

      On Arjun’s calendar and on the deal. The invite goes by email.

    Illustration. The AI asks two questions, marks the lead hot, offers three free times, the customer taps one and the showroom visit is booked. The times are examples.
  8. No integrations were harmed in this story.

AI you can trust

Masked before the AI sees it.

  • 1

    Answers only from your content

    The AI uses the articles you published and shows which one it used.

  • 2

    Sensitive data masked first

    Card, bank and IC numbers become placeholders like [CARD_1] before any AI call.

  • 3

    Hands over by skill

    When it isn’t sure, it collects the details and passes the chat to the right team.

Customer on WhatsApp

Hi, my card [CARD_1] was charged twice. My IC is [IC_1], please call me on [PHONE_1].

What the AI receives

Your stored conversation keeps what the customer wrote, so your agent can still help.

WhatsApp-first

WhatsApp for business, done properly.

The official WhatsApp Cloud API, connected from inside Axonave in minutes. Bots, agents, templates and tickets share one number.

  1. 01Connect a number yourself with Embedded Signup. No developer needed.
  2. 02Several numbers, and approved templates with images and documents.
  3. 03The 24-hour window handled for you, with follow-ups after a chat ends.
  4. 04Meta bills your WhatsApp account directly. We add nothing per message.

Built for teams that can’t go down

Tested at the size you’ll grow into.

live chats per workspace in one inbox

5,000

Internal load tests, Oct 2026

chats in History, lists back in under ~200 ms (p95)

1M

Internal load tests, Oct 2026

to the AI’s first words (median, one conversation at a time)

0.9 s

Internal tests, Nov 2026

bot conversations at once, every customer answered

250

Internal tests, Nov 2026

Security and control

Enterprise control without the enterprise project.

How we protect your data
  • 7 built-in roles, plus your own
  • An audit log in every workspace
  • Each workspace’s data kept apart
  • Sensitive data masked before AI
  • PDPA and GDPR export and erase
  • API keys and signed webhooks

Pricing

Everything in one subscription, from $59 a month.

No per-answer AI charge and no overage bill. Enterprise has no caps: talk to sales.

Basic

CRM, helpdesk, live chat and WhatsApp for a small team.

$59a month

3 seats included, then $19 a seat. Or $590 a year: 2 months free.

  • CRM: contacts, leads and deals
  • Helpdesk with SLAs and surveys
  • Live chat and WhatsApp

Add AI: 1,000,000 tokens for $20 a month.

Start free trial

Prices in USD, before tax.

Founding customers keep this price for life

Pro

Everything in Axonave, for a team of five.

$199a month

5 seats included, then $35 a seat. Or $1,990 a year: 2 months free.

  • CRM, Helpdesk, Live chat and WhatsApp
  • Knowledge base and help centre
  • AI with 2,000,000 tokens a month

Need more AI? Add 1,000,000 tokens for $20 a month. Meta bills your WhatsApp account directly. We add nothing per message.

Start free trial

Prices in USD, before tax.

See full pricing

Founding customer programme

Be one of our first 10 customers.

Apply for founding access

  • Your price, locked for life

    Pay today’s public price for as long as you stay.

  • We move you in

    Our team imports your data and builds your first flows with you.

  • You shape what’s next

    Founding customers get a direct line into the roadmap.

Questions teams ask us

Which channels does Axonave support today?

Web chat through an embeddable widget, WhatsApp through the official WhatsApp Cloud API, your own email mailboxes, a public support form and a customer portal. Instagram and Messenger are on the roadmap as Planned.

What does the AI answer from?

Only from the articles you publish in an external knowledge base. Every answer shows its sources, and when the AI is not sure it hands the chat to the right team.

What happens to card numbers or IC numbers in a chat?

They are masked before any AI call. The AI sees placeholders such as [CARD_1]; your stored conversation keeps what the customer wrote.

How much does Axonave cost?

Basic is $59 a month with 3 seats: CRM, helpdesk, live chat and WhatsApp. Pro is $199 a month with 5 seats and adds the knowledge base and AI, with 2,000,000 AI tokens a month. Yearly billing costs ten months. Enterprise has no caps; talk to sales. Prices are in USD, before tax.

Is there a free trial?

Yes. Try Pro free for 14 days. No card needed.

Do we pay extra for WhatsApp messages?

Meta bills your WhatsApp account directly for its messages. We add nothing per message, and Reports shows an estimate of what you are spending.

Can the AI book meetings?

Yes. The AI sales step qualifies the lead, offers times your team is free and books the meeting inside the chat. It can only offer slots the calendar has free. Microsoft 365 calendars work today; Google is coming.

Can we bring our existing data?

Yes. Import contacts, leads, accounts, deals and tickets from CSV with a preview first, and connect the mailboxes and WhatsApp numbers you already use.

See your own support stack in Axonave.

A 30-minute demo, built around your use case. No slides.

Start free trialSee pricing

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